S7 overheating?

[jvk]

Wife reported:

Plays candy crush. Falls asleep. Game kept screen on. Wakes up. Screen still on. Says phone so hot she was literally worried it was about to start a fire. Couldn't hold it.

Any tips? Known issue?

 

[ironass]

Global or U.S. model?

 

[mikedt]

Was she in bed or something, perhaps phone was smothered under quilts, blankets or pillows? Which are very good thermal insulators of course. If it was on, playing a game and she fell asleep, many games do keep the screen on and can heat it up.

 

[ironass]

US model.
Please don't tell me that that is only typical to Snapdragon

Err... yes. The Snapdragon is overclocked and requires a heat pipe to cool it down. See, US models, poor battery, audio and slow

PS The only thing that is too "hot to handle" when my wife falls asleep, is me.

Strange! She told me something completely different. Something about, old age creeping on.

 

[jvk]

OP here.

US model Verizon. Not under covers. Not happened again but she is now afraid to set down candy crush without closing app...

Sooo... the issue sorta is she never got an overheat warning. It never went into low power mode to protect itself. I thought maybe faulty internal thermometer thingy.

This is the singular issue between both of our phones. Everything else is butter and greased lightning. PayPal fingerprint app was not working but they pushed an update that removed that feature so technically that isn't broken anymore

 

[jvk]

Anyone know how to possibly test / diag function of internal temp reader?

 

[itsallgood]

I noticed that for some reason, when I stream Pandora and put my phone in my holster, the screen would turn on for no reason and my phone would heat up to 100 degrees Fahrenheit. Never could figure out why this was happening, but I turned on the Keep Screen Off option in the settings when its in a dark location. This fixed that issue. You would think with the cooling stripe in the phone, it would cool the phone down. I'm curious how it works and at what point does it activate.

 

[mikedt]

I noticed that for some reason, when I stream Pandora and put my phone in my holster, the screen would turn on for no reason and my phone would heat up to 100 degrees Fahrenheit. Never could figure out why this was happening, but I turned on the Keep Screen Off option in the settings when its in a dark location. This fixed that issue. You would think with the cooling stripe in the phone, it would cool the phone down. I'm curious how it works and at what point does it activate.

100 F is not excessive for a smartphone. Depending on where you are, the ambient temperature could actually be more than that. Streaming music via WiFi or wireless data is rather intensive and can indeed heat it up. And depending on the holster it's in, how it's constructed and what it's made of, that could make it even warmer.

 

[jvk]

How do you know internal was 100F? I can't seem to find an app to tell me?

 

[KOLIO]

How do you know internal was 100F? I can't seem to find an app to tell me?

Check these out:
https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo&hl=en
https://play.google.com/store/apps/details?id=com.sammobile.app.deviceinfo&hl=en