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S9+ doesn't ring but "forwarded call" notification shows on screen.

Discussion in 'Android Devices' started by SubDude, Oct 11, 2018.

  1. SubDude

    SubDude Lurker
    Thread Starter

    I've got a strange problem with my new Galaxy S9+. I forward my home phone (using phonepower voip service) to my cell. Whenever I receive a forwarded call, the S9+ always shows the "forwarded call" tag at the bottom of the home screen but it doesn't always ring or vibrate, just eventually goes to voicemail. About half the time it will ring, and the other half, it just stays silent and shows the "forwarded call" notification.

    I have Tmo service, but because I get the "forwarded call" notice, it doesn't seem that it would be the service.
    -I've talked to phonepower tech support twice, and they're convinced their end is handling the forwarding correctly.
    -I've checked the settings and can't find anything unusual.
    -I've googled around, and checked the forums here, but haven't found a similar problem or any help.

    Has anyone had a similar problem and found a solution?

Samsung Galaxy S9 Plus Forum

The Samsung Galaxy S9 Plus release date was March 2018. Features and Specs include a 6.2" screen, 12MP camera, 6GB storage, Exynos 9810 processor, and 3500mAh battery.

March 2018
Release Date

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