I have made an samsung account and put it into the phone, tried to register online which failed but after an email, they are going to register it for me via email. (awaiting) So whilst im waiting, i thought i'd do a factory reset where the samsung account asks for the password for the account (to make any changes)...but after entering the password, it says "process failed" Further to this, i now cant change ANY setting in the account, only to get the same message. i know the password is correct as i can still log into the account online. I only assume it might have something to do with the registration but fail to see why registering would affect the phones options? Am i missing something simple here?