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Samsung camera App (9.0.01.55) will not work

Discussion in 'Android Devices' started by dexter00023, Jul 31, 2019.

  1. dexter00023

    dexter00023 Lurker
    Thread Starter

    Hi all. I am using the Samsung Galaxy S8+ (SM-G955FD), eith android Pie (9.0). After the latest update few weeks ago the samsung camera app (9.0.01.55) ceashes on load. I tried using (the rear camera) in another app and just fails. Only the front camera works in another app. Any ideas? Please help
     


  2. svim

    svim Extreme Android User

    Try resetting the Samsung Camera app to its default settings by going in your Settings >> Apps menu, find the Camera app listing (since that's a pre-loaded, system app it might be separate from your installed apps), and tap on 'Force stop' and then find 'Clear data'. By tapping on Clear data that wipes the app's cache and clears any settings/configuration files, essentially returning the Camera app back to its original, first time used state.. Now start of up the Camera app and see if that made any difference.
    If it's still not detecting that main, rear camera try wiping the system cache partition. The system cache is completely separate from your app caches and like any cache doesn't store any vital files so its safe to do and won't affect how you've set up your Settings or anything like that. It does require you to boot your phone up into its Recovery Mode though, instructions on that here:
    https://www.hardreset.info/devices/samsung/samsung-g950f-galaxy-s8/recovery-mode/
    Select the 'wipe cache partition' option and the just reboot normally. I have doubts this will make a difference in this particular instance but since you mentioned this problem started right after an update was applied, wiping the system cache is often solution to weird, glitchy issues that randomly pop up. But in doesn't hurt anything to try and can only help.

    You referred to trying another app and it also wasn't detecting the rear camera, which app is it?

    This last suggestion is really an iffy one but since no apps are detecting that rear camera there's a possibility it's a hardware issue. The timing seems to be too coincidental with the update being applied so it's probably a software issue but just supposition, perhaps the connector between the camera module and motherboard needs to be re-seated in the event it just worked its way loose. The iFixit site has a really helpful guides for different things in your model, this tear-down page has photos on what's involved as far as getting to the camera module. Go here (step 8):
    https://www.ifixit.com/Teardown/Samsung+Galaxy+S8++Teardown/87086
    But again, this is just pure speculation based on a whim.
     
    dexter00023, Dannydet and ocnbrze like this.
  3. dexter00023

    dexter00023 Lurker
    Thread Starter

    Hi Svim,
    Thanks for your quick reply. I tried all your hints and with no luck unfortunately. The apps that I installed and tried to use the rear camera are, 'open camera; camera for android; hd camera' I am also suspecting that could be hardware fault. What makes me doubt that is that I am not the only one with this issue when I googled the internet. By the way, none found the solution and all suspect that could be the update.
    Yes I did:
    - force stop the samsung camera app (9.0.01.55)
    - then cleared cache & data
    - I wiped cache partition as well.
    - and since nothing worked i also factory reset the phone.
    And still no luck.

    So summing up thanks for your help Svim.
     
  4. dexter00023

    dexter00023 Lurker
    Thread Starter

    Hi all. After the August update the samsung camera app (9.0.01.55) started working again. I am not sure if it was coincidence or not. Now I am on samsung camera app (9.0.01.63).
     

Samsung Galaxy S8 Plus Forum

The Samsung Galaxy S8 Plus release date was April 2017. Features and Specs include a 6.2" inch screen, 12MP camera, 4/6GB RAM, Exynos 8895 processor, and 3500mAh battery.

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