Help samsung captivate external speaker

[onsightit]

I have noticed a few posts on this problem already but wondered just how wide spread it is. My new, unrooted, Captivate's external speaker quit working. I missed several important phone calls because of this. I first noticed the problem when I tried to put a call on speakerphone, I could not hear the caller which was embarrassing and unprofessional to say the least. I thought it was a recently installed voice app causing the problem. I uninstalled the app but the problem persisted. I saw several posts from others experienceing the same problem, and they "resolved" the issue by pressing firmly on the external speaker. That's what got mine working again as well. This is an UNACCEPTABLE fix, as I fear that the speaker will go out again, and I will miis more calls. I also use the phone's alarm clock to wake me up... you got it, I overslept yesterday and missed two hours of work.

This seems to me to be a potentially big issue for Samsung - bigger than the GPS issue. The external speaker is a critical component of a phone.

Steve

 

[onsightit]

-snip-

 

[Steven58]

Welcome to the Android forums community! Glad you signed up! Feel free to join the conversations!

I'll move this to your phone's forum. This is not the support area, fyi.

 

[Steven58]

-snip-

 

[Martimus]

Welcome to the Android Forums!

 

[snapper.fishes]

You probably just got a badly made phone. Take it back for a replacement.

 

[CASUAL]

get a replacement..make sure you demand a new one so you dont get a refurb

 

[intelll]

yes i have a same issue with my capi too. i should not samsung phone.

 

[90blackcrx]

I know this is an older thread but I'm having this issue again, this is now the second time. Is there any other solutions to this besides getting another new one from at&t ? My phone has never been dropped, no damage, its always kept in the ottobox and taken very good care off. Really getting frustrated that this will not be the second time with in 3 months that this has happened.