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Samsung download crash blue screen

Discussion in 'Android Lounge' started by RachelMarion, Feb 8, 2021.

  1. RachelMarion

    RachelMarion Lurker
    Thread Starter

    AD121708-F082-4F07-8CB2-AD63A208F688.jpeg Someone PLEASE help me. I’ve tried calling 02 4 times and they will not help me.
    I cannot access my o2.
    If I hold the power button and volume, it shows the Samsung icon and then immediately returns to this screen. I don’t know what I have accidentally pressed.
    Im worried I’ve lost everything.
     



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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    which samsung phone do you have? and are you holding power+vol up or down?
     
    MrJavi likes this.
  3. RachelMarion

    RachelMarion Lurker
    Thread Starter

    samsung a71. When I press the buttons for 7 seconds it doesn’t do anything other than show the Samsung icon and go straight back to this screen.
    Seems like all the other forums on the matter are slightly different screen problems
     
  4. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    again are you holding power+vol up or power+vol down?

    power+vol down will allow you to to a hard reset
     
    MrJavi likes this.
  5. ok you might need to reinstall its firmware dont worry as it will not clear you info like pictures and what not
    this is to install the firmware
    https://samsungodin.com/
    this is the site you can get your firmware from
    https://www.sammobile.com/samsung/galaxy-a71/firmware/

    just make sure you choose the right one Im assuming you have the SM-A715F this process can take up to 10 to 20 mins but it should fix your problem
     
    MrJavi and ocnbrze like this.
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