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Support samsung flaming me for rooting my note 3

Discussion in 'Android Devices' started by elad546, Nov 25, 2013.

  1. elad546

    elad546 Newbie
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    before more than a week i tried to update my note 3 via OTA update
    after the process the device stucked on bootloop

    i gave it to samsung to fix it because it's part of the warranty
    after a few days they called me and told me that the device is rooted.

    i know what it is root and i am sure i didn't rooted my note.

    they don't listen to me and i am already desperate.

    someone told me that maybe the knox thought the failed update as a root attempt

    i will be happy to hear an advice or answer to my problem

    ***********
    I fotgot to write
    I bought it from samsung
    ***********
     

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  2. thegreen

    thegreen Android Enthusiast
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    Did you ever see an image of a padlock along with the word "Custom" when you would boot the device?
     
  3. The_Chief

    The_Chief Accept no imitations!
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    Was it brand new? Something must have tripped the Knox Counter. Or they saw the padlock.

    I'm personally in a bad spot, along with other rooters who wanted to stay stock but just remove bloat. Turns out we CAN'T anymore.

    In our quest to root without tripping Knox (successful), Sammy and Verizon sent out an OTA that broke root. Now we can't repeat the process because that root exploit is closed. We can't Odin revert to earlier firmware to re-root (or even UN-root) because it will possibly brick the device. We can't even uninstall the impotent SuperSU, that now sits in my app drawer taunting me!

    So either way we're screwed: if we try to unroot it will trip Knox. If we try to root it will trip Knox. If something breaks Samsung will see SuperSU and the open padlock sitting there. So guess what, fellow stock rooters?

    Like it or not, we're all in at this point. There's no current way to return. Thanks, Samsung.

    :(
     
  4. elad546

    elad546 Newbie
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    For the first replay
    Only the name of the device were on the bootloop

    For the second replay
    I am pretty sure it was new
    It was two days after it came and the box was close
     
  5. Digital Controller

    Digital Controller The Real Bass Creator
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    That's strange I would really ask them to prove that they know it's rooted even though they might have a way to tell, just ask them to see.

    Otherwise you might want to take the device in to your current provider and see what they think.
     
  6. elad546

    elad546 Newbie
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    that's the problem, i bought it from the official importer
     
  7. iwoloschin

    iwoloschin Well-Known Member
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    If you purchased with a credit card, I'd be calling the credit card company up and asking them to process a chargeback as you are now out a phone, even though you paid for it.
     
  8. Veritas4420

    Veritas4420 Android Enthusiast
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    Did you by chance sideload any of the Note 3 APK files?
     
  9. elad546

    elad546 Newbie
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    i think its illegal doing it just like that


    what do you mean, i am bad in English so what does it sideload??
     
  10. ScandaLeX

    ScandaLeX Wasn't Me
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    There are so many things you haven't said so I'm kind of confused.
    Official importer? Did you buy thru your carrier, Samsung or eBay?

    I don't have a Note 3 but those who do will need more information to try to help you out.
     
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  11. elad546

    elad546 Newbie
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    Like I said I am bad in English so maybe i didn't got the meaning of the words
    i bought it from the official importer of Samsung in my country the ones who bring it officially to the country

    They are the deputy of Samsung


    What i mean i bought it from the ones who brought it legally and officially to the country

    And again sorry about my English
     
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  12. Digital Controller

    Digital Controller The Real Bass Creator
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    Could be his carrier then? It's kind of what he is making is out like...
     
  13. elad546

    elad546 Newbie
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    maybe.

    what i mean is that i bought it officially in my country the open version, not on any cellular rom, on the stock rom
     
  14. thegreen

    thegreen Android Enthusiast
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    I will try to research this for you.

    1. What country are you in?

    2. What is the name of the company (importer) that you purchased the phone from?
     
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  15. elad546

    elad546 Newbie
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    i am not sure it will help because this importer is only in my country

    1. Israel

    2. "Suny" and they call their lab "Scailex Corporation"

    Thank you all for your help

    by the way, someone told me today about a similar thing and called it sudden death, can it be connected to it?
     
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  16. thegreen

    thegreen Android Enthusiast
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    Do you still have the device?

    If not, who does? Samsung? Scailex?

    If you have it, I would take it back to Scailex and demand that they replace it, and yes, make them show you evidence that it has been rooted if that's their excuse for not honoring the warranty.
     
  17. elad546

    elad546 Newbie
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    The device is still in their hands

    I planing on going to them directly and demand from them to show me why they think the device is rooted
    additionally i will show them how their service is bad(i have recorded calls)

    After that i will think what to do next

    But i will happy to know if the knox system can confuse the failed update as a root attempt or if the sudden death is connected to that

    And again thank you very much for your help
     
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  18. thegreen

    thegreen Android Enthusiast
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    That's exactly what I would advise.
    You're welcome, we're all here to help each other.
     
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  19. Digital Controller

    Digital Controller The Real Bass Creator
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    Good luck with your device.

    I am also interested in everything I can find out about Knox and specific experiences with it :)

    Feel free to give us updates.
     
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  20. BlueBiker

    BlueBiker Android Expert
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    Did you install a microSD card in your Note 3? I've heard of bootloop problems caused by corrupted or improperly seated memory cards that are fixed by removing or replacing the card.
     
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  21. BlueBiker

    BlueBiker Android Expert
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    Just curious: Is there a timestamp or other indication one can find to determine when a rooting took place? Obviously if it happened before delivery of the phone to the OP, that'd earn a new phone. Or if it happened at the same time a system update was partially completed, that'd also place responsibility on the carrier.
     
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  22. elad546

    elad546 Newbie
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    i will check it

    i tried to check if they can see when an update took place and if they can see when the device was turned on but they said one time yes in other time no, but maybe my cellular company can see when the update downloaded and when the device was turned on, but it doesn't prove it isn't rooted

    so i will check your idea

    Thank you very much
    **************
    edit : i saw the post later and respond to it
    **************
    I read too that if i removing the memory card it fixes the problem, I wish it could help me, I tried to remove the battery too with no success

    *******************
    Edit 2 : I talked to my friend and went over with me on the update process
    That reminded me that there was a stop in the download and asked me to continue downloading
    Do you think it related to the problem
    I mean to the problem that the device thinks he is rooted
    But it explains the bootloops maybe
    ********************
     

Samsung Galaxy Note 3

The Samsung Galaxy Note 3 launched in 2012 and was the company's flagship phablet. The device featured a 5.7-inch display with a 1920 x 1080 resolution, 3GB of RAM, 32GB of storage, and a 13MP main camera.

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