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Support Samsung Galaxy Nexus not updating back to 4.2.1 after returning from repair

Discussion in 'Android Devices' started by ni7tro, Feb 6, 2013.

  1. ni7tro

    ni7tro New Member
    Thread Starter

    Feb 6, 2013
    Hi Guys,

    Was wondering if anyone could give me some help or advice.

    I bought a Samsung Galaxy Nexus from Vodafone in England as soon as the phone came out in Winter 2011.

    I*received the 4.2.1 update pretty much as soon as it came out in November last year.

    I broke the screen and got it sent off for repair last month. When it came back I was told the phone would be wiped and returned to stock condition and updated to the latest version once I turned it on and completed the initial setup.

    When I got it back it was updated to 4.1.1 but every time I checked for updates it said it was up to date with the latest version

    There were additional problems with the phone and I had to get it sent off another 3 times, but each time I got it back it did the exact same thing: updated to 4.1.1 and said there were no updates available

    I just went back today and was told they couldn't fix the faults and gave me a refurbished version of the same phone.. but again it is doing the exact same thing.

    Do I have to wait a certain amount of time before it will let me update to 4.2? I've read about rooting and firmware but prefer not to go through that if the phone will automatically detect it.

    Thanks for you help,



  2. jj14x

    jj14x Well-Known Member

    Mar 8, 2011
    Try clearing the data for google services framework application (settings/apps/all). Right after that, check for the update (when connected to data of course).

    You may have to try this a few times - no guarantees, but this usually helps a lot of folks in getting their updates.
  3. Tim K

    Tim K Well-Known Member

    Nov 2, 2009
    Phila, PA
    I'd also check what build the device is. Its possible they flashed a different variant than you had originally and that is why its not updating. I think you can verify the build through maps > settings > about > platform. It should be yakju or yakjuwx or something like that. If its not yakju, it will depend on your carrier to update it. If you can't force it through the framework trick you can flash the google direct yakju build yourself.
  4. routas

    routas New Member

    Feb 19, 2013
    same story here only without the broken screen... I took it for a small service and cannot find the 4.2.1 update neither the sphere camera... and tried clearing the google framework but nothing is happening

    Did we find any solution???


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