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Support Samsung galaxy nexus stuck in bootloop!?!

Discussion in 'Android Devices' started by NadineJ, Jan 31, 2013.

  1. NadineJ

    NadineJ Newbie
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    Yesterday I was on my phone and out of nowhere it began turning off and turning back on, it did this about every 15 seconds and I had no idea how to stop it. It then eventually stopped turning back on and when I tried to turn it on, it just kept showing me the start up thing (color wheel) over and over, and over. I've tried pulling out the battery multiple times, I let it sit overnight with the battery not inside, I even kept it plugged into the computer without the battery and that didn't help either. Is there anyway I could fix it without losing all my things? I have some important things I really need. Thanks in advance.
     

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  2. Harry2

    Harry2 Android Expert
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  3. NadineJ

    NadineJ Newbie
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    How do i find the safe mode on the samsung galaxy nexus :( ?
     
  4. Harry2

    Harry2 Android Expert
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  5. NadineJ

    NadineJ Newbie
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    i tried the alternate method but it only works if you can get to the home screen and i cant because of the bootloop? any other options :/? Also sorry for replying a tad late.
     
  6. Unforgiven

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    Is the phone rooted and/or stock?
     
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  7. jhawkkw

    jhawkkw Chinchillin'
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    It would also be good to know what version of the Gnex you have: GSM, Verizon, or Sprint.
     
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  8. Unforgiven

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    Thanks, I should have asked that.:D
     
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  9. Granite1

    Granite1 Zercron Encrusted Tweezer
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    Does the Gnex have the option to wipe the caches in the stock recovery?

    I rooted my father-in-law's gnex as soon as I got it, so I'm not sure. I know HTC phoes has this option in the stock recovery, hence my question. If it does have that option we can wipe the caches and see if it'll boot up from there.
     
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  10. jhawkkw

    jhawkkw Chinchillin'
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    Yes it does, and that was going to be my first recommendation. :)
     
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  11. teddyearp

    teddyearp Android Expert
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    I'll just add that if you do have to do a factory data reset, you will not loose pictures, music, etc. You will loose app data, call logs, sms, and mms.

    good luck
     
  12. Rxpert83

    Rxpert83 Dr. Feelgood
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    Yup, as well as factory reset. (And even adb updates)
     
  13. NadineJ

    NadineJ Newbie
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    My nexus is a GSM, how do i know if it is stock or rooted? If this helps, i was at work the other day and my phone was turning on and doing that cool color wheel thing and my manager looked at it and went '' your phone is jellybeaned!! '' have absolutely no idea what that meant, my dad actually got my phone for me from a friend of his and he got it dang cheap too so god knows whats been done to it. I would like to keep my sms' and contacts as well if i can. thanks :)
     
  14. breadnatty08

    breadnatty08 pain rustique
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    When it was booting did it do the "color wheel" or kind of a flashing colorful "X" like this:
    [​IMG]
    Do you recall when you last used it was it trying to download a firmware update?
     
  15. NadineJ

    NadineJ Newbie
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  16. jhawkkw

    jhawkkw Chinchillin'
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    The first thing I would recommend is to wipe the cache for the phone. Doing so will not affect data on the phone, so everything will be maintained. The easiest way to do this is through recovery. To access this:
    1) Make sure the phone is off
    2) Press and hold both volume up + volume down and the power button until you feel it give a quick vibrate.
    3) You should see a picture of an android laying down with it's stomach opened up. Use the volume keys to navigate the menu. It will initially be on "Start", using the volume keys, change it to "Reboot Recovery". Once that is displayed, hit the power button.
    4)The device will appear to reboot, and then you will see an android laying down with a red exclamation mark above it. Press Volume up + power to access the menu.'
    5) Navigate the menu with the volume keys down to the option "Wipe Cache" or something to that extent. Press the power key to select, and then confirm.
    6) This should be somewhat quick. After that, navigate to "reboot device" and hit power to select.

    You device should attempt to reboot. Let us know how that goes.
     
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  17. NadineJ

    NadineJ Newbie
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    after doing this will everything on my phone still be in tact or?
     
  18. jhawkkw

    jhawkkw Chinchillin'
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    Yes, everything will remain untouched after this. However if this doesn't work, all the other procedures will likely result in loss of data.
     
  19. NadineJ

    NadineJ Newbie
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    aw that sucks, well ill try it and will let you know what happens. thanks :)
     
  20. NadineJ

    NadineJ Newbie
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    i just tried it, and when im scrolling through the options where the android is on his stomach, there is only recovery mode, restart bootloader, start and power off, which one do i click?
     
  21. jhawkkw

    jhawkkw Chinchillin'
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    Recovery is what you want.
     
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  22. NadineJ

    NadineJ Newbie
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    okay im up to the 4th step now and im pressing volume up and power button and nothings happening, do i press them simultaneously? do i hold the buttons?
     
  23. jhawkkw

    jhawkkw Chinchillin'
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    it should be done at the same time.
     
  24. NadineJ

    NadineJ Newbie
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    okay i got the menu up, the options are reboot system now, apply update from/cache, wipe data/factory reset, and wipe cache partition, i choose the wipe cache partition right?
     
  25. jhawkkw

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    yes, wipe cache partition is the option you want.
     
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