I bought a Life N Soul iE100 speaker that is supposed to play music from my phone via Bluetooth. I turned on the speaker (which automatically puts the speaker in pairing mode) and turned on the Bluetooth on my phone. I found the speaker and began pairing it to my phone but an error message popped up saying "Unable to pair. Incorrect PIN or password", however, I am never prompted to enter a PIN. I have called technical support and received no solution. Please help.