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Samsung Galaxy S2 - email account

Discussion in 'Introductions' started by Kate802012, Aug 13, 2012.

  1. Kate802012

    Kate802012 Lurker
    Thread Starter

    First time i've tried one of these websites so hope someone can help. I have a Samsung Galaxy S2 phone, I had my e-mails set up perfectly fine - linked to my bt internet outlook account. 2 days ago my phone wanted to do an update and when the phone came back on it had wiped my email account. I have tried to set up a new account again which it prompts you to do, but it won't work. Have entered my email details, password and followed each stage but with no luck.... Anyone else have this problem? can anyone help?
     



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  2. DonB

    DonB ♡ Truth, Justice and the American Way !! ♡ ™
    Moderator

    Sounds like you took an OTA update, which carrier are you on ?? Have you tried rebooting your phone, if not you might have to do a Factory Reset

    Welcome :ciao: ,we are glad to have you, hope you enjoy the site.
     
  3. Rush

    Rush {<>}~{<>}

    Hello and welcome to AF. Thanks for stopping in to join us..

    Try this: Clear data from the mail or Gmail app (depending on the one you are using) and this should get things straightened out. [Settings - Applications - all.

    Good luck. :)
     
  4. Atma

    Atma Extreme Android User

    Welcome to the forums Kate. :ciao:

    The previous posters have offered good advice.

    If you need more help look for the Galaxy S2 forum for your carrier. Which ever one you have I'm sure we have it covered here. :)

    Enjoy your stay!
     
  5. Metroid Prime

    Metroid Prime Oil Can!!! Oil Can!!!

    Welcome to Android Forums, Kate. :)

    Enjoy your stay. :D
     
  6. Kate802012

    Kate802012 Lurker
    Thread Starter

    Thanks for the replies guys, I'm with O2. i have tried rebooting the phone - that doesn't work. I have tried clearing data (which i tink i have done correctly) still no luck! :(
    What will happen to my phone & things on it if i do factory reset?
     
  7. gbiggie

    gbiggie La patience et le pardon

    Hi Kate!
    If you do a factory reset you will basically restore your phone exactly how it was "out of the box". There are some good apps on the Play Store if you would like to back-up your texts/call logs.
     
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