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Support Samsung Galaxy S2 - ICS - can't read on Windows

Discussion in 'Android Devices' started by Barry Costin, May 10, 2012.

  1. Barry Costin

    Barry Costin Lurker
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    Here we go again.

    Galaxy S2...with Ice Cream Sandwich.

    Connect to USB on WIndows Vista PC.

    Can see the device in the Computer panel (shows as GT-I9100...Portable Media Player)

    SHows how much free and used space on the SD Card and phone

    So far so good.

    When I click on the device things hang at that point. Windows Explorer seems to be searching but never finda anthing. Sometimes I can navigate down a folder or two on the phone but eventually it hangs....have not yet been able to get to any content.

    Also won't connect on my Mac either.

    Any ideas? That iPhone is looking better by the moment....

    Thanks
     

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  2. fieryjack55

    fieryjack55 Newbie
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    Before connecting to your pc you need to put the phone into MASS STORAGE MODE, I dont know about ICS but in gingerbread this is done in settings/wireless and networks/usb utilities and select mass storage,then when you connect to pc with a usb cable windows detects the phone as a mass storage device and not a media player.
     
  3. Russell Ng

    Russell Ng Android Expert
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  4. 22350

    22350 Newbie
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    yea, too bad the "usb storage" option doesn't exist under the "more" menu
     
  5. Russell Ng

    Russell Ng Android Expert
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    Not sure what you meant by the option not available in the "more" menu. For GB, its where the posts have advised where its suppose to be. Its in a slightly different place for ICS, but its still there somewhere.
     
  6. ironass

    ironass Extreme Android User
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    In stock ICS it is...

    Settings > More... (under the heading Wireless and network) > USB utilities > USB mass storage
     
  7. SebaKL

    SebaKL Android Enthusiast
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    On GB I always use the Dev. Debug to access storage. Especially when connecting to Mac, works for me every single time (PC as well), no fail.

    Setting > Applications > Development > USB Debugging.

    Once connected, pull down the notification and click the USB info. It will show Android with USB for its hand. Once connected, it will turn from Green to Orange.

    See whether it works for you.

    Regards

    Sebastian
     
    netterzkastle likes this.
  8. netterzkastle

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    Thanks for this - funny thing was i was trying to do this AFTER plugging in the usb cable - I JUST realized you have to do the usb cable after!
     
  9. liroper

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    FIX - Sprint Samsung Galaxy SII / SPH-D710 - Broken USB External SD Card ability after Ice Cream Sandwich (ICS 4.0.4) Update.


    There are a bunch of people out there trying to tell you to use phone hacks, odd settings, 3rd party applications... DON'T DO IT!!!!! Yes they changed the USB interface, but that is not what is breaking your ability to see "everything" on the SD card.


    Sprint or Samsung needs to fix this, but for some reason after you accept the Ice Cream Sandwich (ICS 4.0.4) Update the Samsung SPH-D710 USB Drivers are no longer auto detected when you connect your phone to your PC. You have to manually download them directly from the Samsung support page.


    Here is what I did to connect to my phone as a "USB Drive"... this means I see both the phone & card options again.
    *This driver is for the D-710 model, but Samsung site has the drivers for other S2 models as well.

    1. Go to the Samsung support site and look up your model of phone (i can't post the link, because this site won't let me... but it's easy to find)
    2. Click "Manuals & Downloads"
    3. Choose "Software"
    4. Download & Install the "Device(Install),USB Driver (Software) (ver.1_3_2360_0)" onto your PC.
    - Title Sprint SPH-D710 (Epic 4G Touch) USB Driver
    - Applicable Model Sprint SPH-D710 (Epic 4G Touch) USB Driver
    - Carrier or Corporate Customer Sprint
    - Description Sprint SPH-D710 (Epic 4G Touch) USB Driver
    5. Follow USB Driver installation prompts.
    6. ReBoot your PC to make the driver active.
    7. Now connect your phone to the PC and wait for the "Connected as a media device (Touch for other USB options)" to pop-up on your top status bar.
    - Make sure "Media device (MTP)" has a "green check mark" by it.
    8. Wait for your PC to recognize the device it can take several minutes (be patient and DO NOT disconnect your phone or change options)
    - Note: One of the PC's I used made me reboot a second time after the phone was connected to activate the USB drivers. But it should prompt you if this is needed.
    9. When complete - You should see a phone icon in your My Computer screen labeled SPH-D710


    I really hope that they fix this with the next update. Until then, I suggest putting the drivers on a plain ol thumb drive and keep it handy for those times when you might need to connect to another PC.

    ***SIDE NOTE: If you are having problems with your ICS update... Call Sprint and take it to the repair center that they recommend. Both my husband and I had to do this because the old Gingerbread and the new Ice Cream Sandwich were fighting each other for control on some things. They are able to completely wipe Gingerbread off of the phone and install Ice Cream Sandwich from scratch... This fixed our battery and connectivity issues.
     
  10. liroper

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