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Support Samsung Galaxy S3 not rebooting!! HELP!

Discussion in 'Android Devices' started by Borisr55, Jan 7, 2013.

  1. Borisr55

    Borisr55 Lurker
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    Okay, so I bout the Samsung Galaxy S3 on ATT yesterday. I took it home, downloaded Samsung Keis from the Samsung Website, and plugged it into the computer so I can add music. A thing on Keis told me I could update my phone to Jelly Bean 4.1.1 :) I was excited for Jelly Bean and clicked update.

    The update process began and became frozen on 7%...

    After letting it try to download overnight I gave up on it and unplugged it... bad idea I guess because now the screen reads:

    Firmware upgrade encountered
    an issue. Please select
    recovery mode in Kies and try again.​

    After doing "recovery mode in Kies" I was told to take the batery out (and back in) and go to factory reboot... after searching around forums (such as this one) I have found that I must click HOME+VOLUME UP+POWER

    I did that... nothing happened it just turned back on... to the same screen as before;

    THINGS I HAVE TRIED:

    HOME+VOLUME UP+ POWER ---> Result: Same as before
    HOME+VOLUME DN+ PWER -----> Result: Downloading mode... restarted download.... but it never downloaded after another 4 hours.... no progress

    I just want everything to be back to normal on 4.0.4...... A factory restart is an option... since I got the phone yesterday


    THANK YOU FOR HELPING :)
     

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  2. Mikestony

    Mikestony ~30% Carbon Black ±
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    Welcome to AF!!
    I have never bothered with Kies myself.
    I would do the factory reset, then go to menu/settings/about phone/software updates and click on that and see if it will do an OTA update (Over The Air) :)
     
  3. Rush

    Rush {<>}~{<>}
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    Hi Borisr55...

    Welcome aboard. I moved your thread to its support forum for further assistance. :)
     
  4. Borisr55

    Borisr55 Lurker
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    Thank you for all your welcomings :)

    I cannot get past the screen that tells me I should reboot it :(

    So I cannot access the menus...

    Any other way of rebooting it...?
     
  5. Mikestony

    Mikestony ~30% Carbon Black ±
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    I think you can push and hold the power button for like 10 seconds or so and it will reboot?
     
  6. jhawkkw

    jhawkkw Chinchillin'
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    It sounds like the easiest solution might be to Odin flash a factory image.
     
    Mikestony likes this.
  7. GTWalling

    GTWalling Android Expert
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    If holding the power button does not work you can always pull the battery.
     
  8. airtioteclint

    airtioteclint Android Expert
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    Getting into recovery is a little trickier than download mode.

    Press the home, vol up and power key, as soon as you see the blue letterings in top left corner let the keys go. Since it has to be timed just right it may take a few tries before you succeed.
     

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