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Support Samsung Galaxy S3 water damage sticker ?

Discussion in 'Android Devices' started by lolaj, Jun 6, 2012.

  1. lolaj

    lolaj Lurker
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    Hi :) how can I check if my Galaxy S3 is water damaged ?I have read, to be water damaged your sticker turns red or pink...on another forum red x's no mention of blue x's, didn't notice what colour it was when I got it. It has x's in a checkboard effect on it but blue not red or pink
     

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  2. damewolf13

    damewolf13 live~laugh~love
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    I don't have that phone, but in all of the phones that I have had, there are usually two water stickers present. Both of them are located inside the phone so that you must remove the back cover to see them.The one on the actual phone is usually located along one of the edges of the phone or on the inside bottom lip of the phone, although it could be anywhere inside the phone. The other will be located on your phone's battery.
    The ones I have seen are shades of light red or pink, and usually form a tiny pattern such as X's, but when wet they become a solid red color.
    In theory though, they could be any color, or even white until they get wet, at which time they would show a brighter color.
     
  3. Doit2it

    Doit2it Android Expert
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    FedEx... yea, those guys
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    Yes, the X's bleed out when wet. I had to argue with a Verizon rep in a store once. She saw the pristine red X's and said I had water damage. Ignorance may be bliss, but the ignorance of someone else is frustrating!
     
  4. android2403

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    Hithere,
    Just dropped my S3 in the toilet and the labels have red X on them. Does that indicate water damage? should they be blue?
    Thanks
     
  5. Doit2it

    Doit2it Android Expert
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    FedEx... yea, those guys
    Nashville, TN
    They are always red. If they come in contact with water they will bleed red. So if they look red with a white background they have not been "tripped". If the background is pink or red they have bled and indicate water damage.

    The S3 is pretty resilient to water drops despite the fact that it doesn't have any water resistant features. Watch this Cnet torture test. If the S3 was still on after the drop, you should be fine. If you had no power, it would be best to remove the back and battery and put the phone and battery in a sealed bag of rice for 24 hours or more. The rice absorbs water from the air and may help in drying out the S3. You might do this even if you didn't loose power. Some people say this doesn't work, but have used this a couple of time to "revive" electronics. Good luck and welcome to the forums!
     
  6. Brontegirl

    Brontegirl Newbie
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    I have a Tmobile GS3 and the stickeron the battery and behind the battery are both pure white. Sounds like perhaps Verizon has different water damage stickers?
     
  7. Doit2it

    Doit2it Android Expert
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    FedEx... yea, those guys
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    Strange, cause my Droid X and Verizon S3 both arrived NEW with the red X's.
    [​IMG]
     
  8. Sword Fish

    Sword Fish Android Enthusiast
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    Look down the earphone plug, is it red or white?
     
  9. peegee

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    HI.
    My 11 month-old literally licked my new SIII a couple of times, and it wouldnt charge over the w/end. I took it to the vodafone shop where the assistant techie told me that it had water damage. ( the inside sticker showed blue crosses on a white background). Northnig was red. He has sent the phone to the engineers...
    my question to the forum is: is my phone a write-off? ( it wouldnt power up because it ran out of battery, and it wouldnt charge). Was there really moisture damage?
    Any expert advice would be gratefully received...

    Thanks
    Peegee
     
  10. rahulkohinkar

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    Dear Peegee,

    there is similar problem with my galaxy s3. My son licked it and now the screen turns pink when i switch it on. Samsung support told me that its oxidation defect and cannot be fixed under insurance.
    is there any solution to fix this issue?

    Thanks,
    Rahul
     
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  11. bilalwiggles

    bilalwiggles Lurker
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    was it pink like static? i have a similar issue but it was working fine until i put a sim card in and then bang it stopped working , the phone still works but the screen is pink static.
     
  12. Palmetto Fellow

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    I seem to recall a pure white sticker on my virgin mobile battery. I'll check in a few days if I open it up.
     
  13. walford

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    If you drop your phone in water, put in a bowl of rice overnight.
     
  14. Walker314

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    Hi, I'm new to the forums, but I have a question regarding my options provided by the warranty for my Galaxy s3. My s3 is still under warranty, and just the other day it decided to stop charging, and my micro usb port was basically broken. It didnt occur after dropping my phone or anything like that. unfortunately, shortly after this defect occurred, I dropped my phone in a swimming pool. The warranty states that water damage voids it; however, the water damage occurred after my phone was noticeably defective. The terms do not have any specified action in this circumstance, so i was wondering if I am still entitled to a replacement/repair. Also, the water damage has completely broken the phone as it will not turn on. Any help would be much appreciated.
     
  15. GTWalling

    GTWalling Android Expert
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    They will claim the Water caused the the charging problem and physical breaks and drops are not covered by Warranty.. Don't know of any way to prove it was damaged before unless you may calls about it and have transcripts of said calls.
     
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  16. Walker314

    Walker314 Lurker
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    I would have to imagine that i would have a valid claim if I had multiple people that would attest to the fact that my product was defective before experiencing water damage. Anyways, I contacted Samsung and explained the situation. I have sent in the device and the technicians will be taking a look at it; however, I was told that part of the process involves striking the warranty void if any water damage occurs without any regard to the timeline of events. I think this is a flaw in their evaluation process as the terms do not state that water damage voids the product's warranty. Instead, damage incurred from water is not covered. The warranty also does not state that damage from water after discovering a product was defective is an invalid claim. From the wording of the terms, I think it is clear that I am entitled to relief. Although, after talking with a rep, it appears my chances of receiving a repaired product are slim to none. Any thoughts?
     
  17. GTWalling

    GTWalling Android Expert
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    They will just deem the damage due to water and you have no way to prove it was not. At the mercy of Samsung. Sorry.
     
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  18. funkylogik

    funkylogik share the love peeps ;)
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    True. I hate big business but even if i (a skin headed hippy) owned a business and you handed me back something id made claiming it was faulty BEFORE youd damaged it, id have to politely say "no, just no". Sorry :beer:

    Ive just thought of this.. imagine samsung had repaired the charging problem and you still dropped it in the pool... would you still expect them to fix that? :)
     
  19. Walker314

    Walker314 Lurker
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    In the above situation, I wouldn't expect them to fix it because they would have already done their part by fixing my defective device. The terms of agreement spell out everything quite clearly, and they are liable for any defective device. If they didn't have any liability I would have been written off by Samsung immediately, but since my claim is actually valid if the product was defective before the water damage occurred, it's in Samsung's best interest to analyze my phone and officially declare water damage was the culprit of all of my phone's issues. After reading the warranty, the importance of establishing a timeline as well as what or who is culpable for all of the phone's problems becomes very evident. Also, it wouldn't be too difficult to tell whether or not the issue with the phone was caused by water without only looking at the water damage indicators. In this case, One would be able to see if the device was defective because of a faulty part or actual damage from water. That is just another reason why Samsung's procedure is flawed. It not only violates the rights of the consumer, but it disregards the important timeline in order to save time. Just imagine you spilled a little water on your phone-not enough to do any damage but just enough to set off an indicator. Then, imagine after 5 more months of use your headphone jack stops working properly. According to Samsung, your warranty is void even though the water was in no way responsible for the defect in your product. The terms are very clear in stating that water damage does not void the warranty, but rather damage from water is not covered. I am basically certain that Samsung will do nothing to fix my device, but I am certain that what they are doing is illegal.
     
  20. funkylogik

    funkylogik share the love peeps ;)
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    monkey
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    I love your idealistic thinking man. Honestly i do but from samsungs point of view, you didnt "immediately" send the phone for repair. See what i mean?
    I do get what youre saying but i could buy a tv, report it as having a problem where it randomly turns itself off, wait a year, take the tv for a swim and then expect a replacement/fix. There has to be a line drawn somewhere and if all manufacturers honoured every warranty claim then these products would have to be so much more expensive than they are because dishonest people would use and abuse it. When it boils down, your gripe should be with human nature :(:beer:


    P.s. if it means anything, im VERY against the clause in warranty that states that a rooted device is automaticly void of warranty.
    In European Union where i live, aparently that clause isnt even LEGAL unless it can be proven that rooting could have caused the fault yet the manufacturers still enforce it :banghead:
     
  21. GTWalling

    GTWalling Android Expert
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    OK, best case Samsung replaces the charging port and then sends you a water damaged phone back. Phone still not going to work correctly.
     
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  22. funkylogik

    funkylogik share the love peeps ;)
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    Lol this ^^ :D

    Still dripping with water :)
     
  23. Palmetto Fellow

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    Agreed. Even if they agree to fix the non-water damage (which they won't), the only thing possibly covered by the warranty is the charging port. This is quite an uphill battle and one I feel you can't win.
     
  24. Walker314

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    Does anyone know how to tell if samsung voided your warranty? Online it just says that the technician called it BER( beyond econmic repair) but i'm not sure if that also means he declared my warranty void. I just want to know so I can file my insurance claim in case the warranty was voided and get a phone again.
     
  25. chexx05

    chexx05 Newbie
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    Does anybody know where I can get replacement water damage indicator stickers for the sgh t999 model for T-Mobile?
     

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