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Support Samsung Galaxy S6 - No Longer Receiving Voicemail Notificaton

Discussion in 'Android Help' started by IRHM73, Apr 26, 2016.

  1. IRHM73

    IRHM73 Lurker
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    Apr 26, 2016
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    Hi,
    I wonder whether someone may be able to help me please.

    I recently installed the 'Marshmallow' update to my Galaxy S6, and since then I've stopped receiving the 'Voicemail notification'.

    I must admit I'm not technically minded when it comes to mobile phones but I've checked all the settings I can think of and I can't find any that have been disabled.

    I have spoken to my carrier, BT, and they have checked all their settings and cannot find an issue. They have also contacted their partner, EE who have also confirmed through the logs that all the notifications are being sent.

    I just wondered whether someone may be able to shed any light on where the issue maybe please?

    Many thanks and kind regards

    Chris
     

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  2. IRHM73

    IRHM73 Lurker
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    Apr 26, 2016
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    Hi, I actually figured this out from reading other posts.

    It appears as though I had inadvertently blocked messages coming from the voicemail number.

    I have now unblocked this and it is now working.
     

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