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Samsung Galaxy Tab 2 blackout how to fix

Discussion in 'Android Help' started by Android Question, Aug 2, 2013.

  1. Android Question

    Thread Starter

    i was watching a show and as soon a i click the next episode it froze then i keep pressing stuff now its black the tab i use is Samsung Galaxy Tab 2 10.1 the model number is GTP5113TS sometimes i hear noises from it help me please


  2. Frisco

    Frisco =Luceat Lux Vestra=
    Jan 19, 2010

    Welcome to Android Forums. :)

    "...I keep pressing stuff now it's black..." <------------- A common problem when trouble shooting a smart phone is not knowing what to do, so some users will just start blindly pressing buttons, etc in the hope that things will get fixed that way. :D

    For future reference: It's best to just stop and ask for advice as soon as the first problem arises. In your case, that would have been when the episode froze. The remedy for that may have been as simple as clearing the cache on the app you were using to watch the show. :)

    But you're not faced with a black screen and "noises." You may need to remove the battery (a hard job with the Tab 2 10.1), but maybe not.

    First try a quick remedy by powering down (if you can via the power button: turn the device off), and removing the sd card along with the SIM card. Put them both back in after a minute or so and power up.

    If that does not help, try a factory data reset:

    How to Hard Reset Samsung Galaxy Tab 2 10.1 - YouTube

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