I bought my (Verizon) Note directly from Samsung online. When I called their 800 # this evening to set up the exchange of my phone, I was told that now that the government is involved, they are no longer able to exchange for new models. My only option was to exchange for an S7 or Edge, or return my Note for a refund. I really don't want the smaller phone, so they are sending me a shipping label to return my phone. Kind of sucks, but I guess now I'll just wait for the next big thing.