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General Samsung Kies won't connect to S4

Discussion in 'Android Devices' started by GalaxyS2Kent, May 22, 2014.

  1. GalaxyS2Kent

    GalaxyS2Kent Well-Known Member
    Thread Starter
    58

    Sep 2, 2011
    197
    14
    58
    Female
    homemaker
    England
    I've connected before with this phone, but now have a new computer and new download of Samsung Kies. I get the error message that no device is connected. I can't find any setting on the phone that would seem to affect connections via Kies.

    Samsung Galaxy S4, Windows 8.1, Android 4.4.2

    Can anyone help please?
     

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  2. ironass

    ironass Well-Known Member
    1,343

    Aug 17, 2010
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    Keeping one step ahead of the Tax man
    Cotswolds, England
    Unfortunately, this is an all too common problem GalaxyS2Kent. At best, I would describe Kies as, "flakey", and I no longer use it myself.

    There are a number of reasons that you may not be able to connect, as shown in these threads...

    http://androidforums.com/samsung-galaxy-s4/764278-computer-not-recognizing-usb-connection-s4.html

    http://androidforums.com/samsung-galaxy-s4/811599-samsung-galaxy-s4-not-recognised-my-computer.html

    Give the solutions shown in these threads a go and see if they help.
     
  3. GalaxyS2Kent

    GalaxyS2Kent Well-Known Member
    Thread Starter
    58

    Sep 2, 2011
    197
    14
    58
    Female
    homemaker
    England
    Thanks, but those threads didn't help. I think it's a Window 8.1 problem. I took my phone and cable (it came with the phone) to my laptop, which is Windows 7, and it works just fine. No Kies needed. Just plug it in, look at Windows Explorer, and it recognizes it immediately and shows all my files on the phone and on the SD card. Well, at least I can do that if I need to, but the laptop is in an outbuilding so is slightly less convenient than using my new PC. Sigh..........
     
  4. ironass

    ironass Well-Known Member
    1,343

    Aug 17, 2010
    11,352
    5,558
    1,343
    Male
    Keeping one step ahead of the Tax man
    Cotswolds, England
    I use the Samsung Kies drivers on my Windows 8.1 laptop, even though I do not have the Kies PC Suite installed, as I use them for Odin to flash firmwares, modems, etc; as well as moving files around in Windows Explorer.

    If you would like the installation file for the drivers only, I will PM it to you. You will need to uninstall your Samsung Kies PC Suite and the drivers that came with it and then reboot your laptop before installing these.
     
  5. GalaxyS2Kent

    GalaxyS2Kent Well-Known Member
    Thread Starter
    58

    Sep 2, 2011
    197
    14
    58
    Female
    homemaker
    England
    Well, I've figured out the problem.... I think. On my new computer, I was using a USB 3.0 socket, but on my laptop it was a USB 2.0. The cable was the original one that came with my phone, and I assume it's probably for a USB 2.0. Anyway, I'm happy enough to just use my laptop for no more often than I need it.

    Thanks for the replies. Oh, and I've uninstalled the Kies. Don't need it.
     

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