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Samsung Mail app ntification issues

Discussion in 'Android Devices' started by Stuart Tunstall, Aug 5, 2017.

  1. Stuart Tunstall

    Thread Starter

    Hi

    Just taken delivery last week of the Samsung Galaxy S8+ handset... beautiful handset apart from one minor issue which is the Samsung mail app [​IMG]

    The issue is it is not giving me any sounds, popup or notifications in the notification bar when emails arrive ... It does show the number of mails on the icon..

    I have checked and all notifications are on, and notifications sound work for everything else...

    I have emailed the app developers who asked for the dump file from the handset and came back with this reply...

    Dear Customer,

    Please see below developer comment.

    You have 9 account in email app. and Email app notified like below from account 1 and 7. but this history is just the latest noti not all noti.

    Account details:
    mId=1
    Account details:
    mId=7

    Notification Stats:

    time=2017-07-31 18:56:58 accId=7 msgId=[608,] type=newemail
    time=2017-07-31 21:31:14 accId=1 msgId=[620,] type=newemail
    time=2017-07-31 23:02:09 accId=7 msgId=[629,] type=newemail
    time=2017-07-31 23:36:40 accId=7 msgId=[630,] type=newemail
    time=2017-08-01 00:27:21 accId=7 msgId=[631,] type=newemail
    time=2017-08-01 01:32:28 accId=7 msgId=[633,] type=newemail


    Also email notification history was saved from notification log.

    AggregatedStats{
    key='com.samsung.android.email.provider',
    numEnqueuedByApp=42,

    post_frequency{user_id=0,pkg=com.samsung.android.e mail.provider,day=0,count=9,muted=2/2,demoted=7}
    post_frequency{user_id=0,pkg=com.samsung.android.e mail.provider,day=1,count=33,muted=15/15,demoted=18}
    post_frequency{user_id=0,pkg=com.samsung.android.e mail.provider,day=2,count=34,muted=7/7,demoted=27}
    post_frequency{user_id=0,pkg=com.samsung.android.e mail.provider,day=3,count=12,muted=7/7,demoted=5}
    post_frequency{user_id=0,pkg=com.samsung.android.e mail.provider,day=4,count=7,muted=2/2,demoted=5}

    This means that there is no problem in email notification setting.

    So when we see the sync history. there was no new email even if email app sync per 15 min.
    Could you check that your mail is properly synced? We want to check that whether this issue is sync issue or notification issue.

    Legacy Sync History:
    time=2017-08-01 05:49:10 accId=3 mbId=12 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=0 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1986
    time=2017-08-01 05:49:13 accId=3 mbId=12 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=0 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1590
    time=2017-08-01 05:49:21 accId=6 mbId=24 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=10 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=2185
    time=2017-08-01 05:49:23 accId=6 mbId=24 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=10 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1509
    time=2017-08-01 05:49:31 accId=7 mbId=28 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=192 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1575
    time=2017-08-01 05:49:33 accId=7 mbId=28 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=192 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1431
    time=2017-08-01 06:05:07 accId=1 mbId=4 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=79 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=2302
    time=2017-08-01 06:05:14 accId=2 mbId=8 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=1 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1772
    time=2017-08-01 06:05:22 accId=6 mbId=24 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=10 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1780
    time=2017-08-01 06:05:30 accId=7 mbId=28 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=192 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1712
    time=2017-08-01 06:05:38 accId=4 mbId=16 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=27 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1603
    time=2017-08-01 06:05:46 accId=3 mbId=12 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=0 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1601
    time=2017-08-01 06:05:54 accId=5 mbId=20 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=5 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1668
    time=2017-08-01 06:06:01 accId=9 mbId=36 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=3 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=866
    time=2017-08-01 06:06:08 accId=8 mbId=32 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=1 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=545
    time=2017-08-01 06:21:10 accId=1 mbId=4 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=79 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=2291
    time=2017-08-01 06:21:17 accId=2 mbId=8 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=1 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1587
    time=2017-08-01 06:21:24 accId=6 mbId=24 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=10 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1559
    time=2017-08-01 06:21:32 accId=7 mbId=28 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=192 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1940
    time=2017-08-01 06:21:40 accId=4 mbId=16 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=27 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1630
    time=2017-08-01 06:21:47 accId=3 mbId=12 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=0 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1645
    time=2017-08-01 06:21:55 accId=5 mbId=20 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=5 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1469
    time=2017-08-01 06:22:01 accId=9 mbId=36 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=3 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1069
    time=2017-08-01 06:22:08 accId=8 mbId=32 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=1 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=433



    If you have a same problem. Please share detailed issue description and share dump file and email log.

    To enable debug mode:
    1. Go to new account setup page.
    2. Enter email "d@d.d" and password "debug".
    3. Press "Manual setup" button (if there is no "Manual Setup" button, just press left button at the bottom of screen, text is not important).
    4. Check top three checkboxes on debug screen.
    5. Reproduce the issue.
    6. Get BOTH log dump and file emaillog.txt from device. File emailog.txt is located in sdcard root.


    i sent 8 emails one to each account and they all synced on the handset but never sounded...

    I have now done as they requested and sent the email log and the latest dump file, so I will see what happens, failing that I will use MailDroid..

    If you read the play store others have had the same issue since the last update but as usual it is at my end not the app [​IMG]

    Does anyone else have this issue?

    Stuart
     


    jayantimurmu41 likes this.

Samsung Galaxy S8 Plus Forum

The Samsung Galaxy S8 Plus release date was April 2017. Features and Specs include a 6.2" inch screen, 12MP camera, 4/6GB RAM, Exynos 8895 processor, and 3500mAh battery.

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