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Samsung Note 20 Ultra 5G phones Defective NO BLUETOOTH W/PC Pairing

Discussion in 'Android Devices' started by Capt Cameron Smith, Nov 30, 2020.

  1. Capt Cameron Smith

    Thread Starter

    Samsung Note 20 Ultra 5G phones Defective NO BLUETOOTH W/PC Pairing

    Received 2 of these new note 20 ultra 5G phones to replace my older phones which are 8+ . 9 Note 10 Note used here in the office with our office staff found out that these new phones will not pair with Bluetooth with our PC’s any of them. We have PC’s with Win. 7, Win 10, home and Win 10 Pro none more than 5 years old and most less than a year old. These PCs will also connect to all and any other Bluetooth device. Just not to these phones. There’s some defect with the Bluetooth programming of the phones that does not allow them to connect through Bluetooth to the PC’s as all their previous phones have done with no problem we connect the phone with Bluetooth to the computer to use the built-in phone app what Win. OS with Your Phone Companion app, without being able to pair it through Bluetooth this app does not work for calling part of it, all other aspects of the app that uses Wi-Fi work just fine. These phones will pair with all other devices of any kind Bluetooth device but will not pair to any of our PC’s old new or otherwise. There’s a defect in the programming with the Bluetooth in these phones that Samsung is ignoring we’ve reported this to them and they have not got back to us at all. Anybody else having this problem with these phones and not be able to pair it with Bluetooth with your PC I can’t imagine were the only ones with this issue.
    Our IT pro has worked on these issues for more than a week with MS level 3 tech support and with the carriers tech support, all have concluded that there is nothing wrong with the PCs and that it can only be a defect during COVID with the firmware of these new defective phones.

    I would also suggest recommending that if you own one of these Defective phones simply try and pair it with Bluetooth to your PC and see what you will find out for yourself. By all means, do not take my or anyone else’s opinion about these phones to check it out for yourself. Please report back here with your findings.

    Samsung was indeed contacted immediately on the same day we received these phones about this issue. They had no known issue with this phone and had no knowledge of any issue let alone any workaround. Does anyone have direct contact info on to contact Samsung engineering? To report this issue directly to them?? Please advise if you do.
    Our IT pro has worked on these issues for more than a week with MS level 3 tech support and with the carriers tech support, all have concluded that there is nothing wrong with the PCs and that it can only be a defect during COVID with the firmware of these new defective phones.
     

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  2. Dannydet

    Dannydet Extreme Android User

    I'm going to put this out here....
    Has anyone rebooted the router?....
    Also what does covid have to do with anything?
     
    #2 Dannydet, Nov 30, 2020
    Last edited: Nov 30, 2020
    ocnbrze likes this.
  3. Capt Cameron Smith

    Thread Starter

    yes, it's been rebooted a # of times. It seems during COVID quality control with all manufacturing has significantly been affected.
     
    ocnbrze and Dannydet like this.
  4. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    a router should not affect bluetooth connectivity.

    op, why do you need phones connected via bluetooth? i use dex from time to time on my pc, but it is done via cable.
     
    Dannydet likes this.
  5. Capt Cameron Smith

    Thread Starter

    for the phone app built into the MS OS. Been on the phone with Samsung all morning and they have agreed they have a defect with a few of these phones with 1 lot of them this lot but not all. They are sending out replacement phones that are not defective.
    If you have one of these phones contact Samsung for a replacement
     
    Dannydet likes this.

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The Samsung Galaxy S20 Ultra release date was February 14th, 2020. Features and Specs include a 6.9" inch screen, 108MP camera, 8/16GB RAM, Exynos 990 processor, and 5000mAh battery.

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