Help Samsung Note microphone issues

[Toon Army]

I have a Samsung Note but am having trouble with the microphone. In the normal mode of making a telephone call the microphone does not work but if I select 'speakerphone' then the microphone works normally and I can carry out out normal phone conversation. In the normal phone mode I have tried turning 'Mute' on/off but still the microphone does not work. Does anyone have an answer to this problem please? Cheers, Toon Army.

 

[anakin1979]

If you have already gone through basic troubleshooting stuff like resetting your phone or even just power cycling (turn it off and on again) then it sounds like a faulty hardware issue. Do you have warranty?

 

[Toon Army]

Yes, I've tried that but unfortunately with no luck. I do have warranty so I guess it's back to the shop where I bought it now! Thanks for your help.