Samsung Note4 Lagging & Restarting

[Jay Lancaster]

In the past week my Note4 has started lagging, freezing, & restarting.

Actions I have taken so far:

- Remove SD card, and have not put it back in the phone
- Taken the battery out numerous times (from 10 seconds up to an hour) & rebooted
- Factory Reset from Settings...I have done this 2-3 times
- Boot from Recovery Mode.& Delete Cache...I have done this 4-5 times
- Boot from Recovery Mode & Factory Reset...I have done this at least 6 times
- I have run a scan through Malwarebytes app several times with no issues showing
- I have run security scans through my carrier's virus app several times with no issues showing (Verizon)
- I have deleted temporary files through the My Verizon app

None of the above actions have resulted in a positive resolution. The phone still lags, freezes, & restarts on it's own. Every now & then it reboots to that "Downloading...do not Turn Off Target" screen & won't go away without a battery pull.

Any ideas on further action that keeps me away from the Verizon store?

Thanks, Jay

 

[James L]

In the past week my Note4 has started lagging, freezing, & restarting.

Actions I have taken so far:

- Remove SD card, and have not put it back in the phone
- Taken the battery out numerous times (from 10 seconds up to an hour) & rebooted
- Factory Reset from Settings...I have done this 2-3 times
- Boot from Recovery Mode.& Delete Cache...I have done this 4-5 times
- Boot from Recovery Mode & Factory Reset...I have done this at least 6 times
- I have run a scan through Malwarebytes app several times with no issues showing
- I have run security scans through my carrier's virus app several times with no issues showing (Verizon)
- I have deleted temporary files through the My Verizon app

None of the above actions have resulted in a positive resolution. The phone still lags, freezes, & restarts on it's own. Every now & then it reboots to that "Downloading...do not Turn Off Target" screen & won't go away without a battery pull.

Any ideas on further action that keeps me away from the Verizon store?

Thanks, Jay

Firmware flash.

 

[AZgl1500]

I agree, you need to reflash the ROM with the latest VZW version.