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Support samsung restarting while using google translate or maps app

Discussion in 'Android Devices' started by trogne, Feb 4, 2013.

  1. trogne

    trogne Member
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    Hi,

    From time to time, my smasung s3 is restarting by itself when I'm using google translate app or google maps app.

    Reinstalling those app didn't changed anything.

    This is always happening soon after I paste something.

    Any idea?


    Thank you,


    Patrick
     

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  2. quickaudi

    quickaudi Android Expert
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    Are those the only apps open?
     
  3. trogne

    trogne Member
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    no, maybe another app is conflicting...
     
  4. trogne

    trogne Member
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    Well it's not just another app.
    The problem happenned just after restarting my samsung and using copy paste in google translate.
     
  5. trogne

    trogne Member
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    Any idea of what I can do ?
     
  6. quickaudi

    quickaudi Android Expert
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    Rooted or stock?
     
  7. trogne

    trogne Member
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    My phone is not rooted (so it is stock?).

    If I reinitialize my phone, will I lost all the apps that I paid for ? What can I do for this?
    Of course I don't really want to reinitialize. What could I try before?


    When it happens, it always does soon after a copy-paste.
    It also happens when not using google translate, but with this app remaining opened in the background (maybe not related to this app at all).
     
  8. funkylogik

    funkylogik share the love peeps ;)
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    Any app you purchase (or even free ones) will be downloadable after a reset and the apps youve payed for are yours and can be used in any phone or tablet you sign into with your google details.
    Once you reset and are setting the phone up, you should be given the option to restore all the apps you had (only over wifi i think..)

    As for the rest.. ill leave that for someone else. Good luck man :thumbup:
     
  9. trogne

    trogne Member
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  10. trogne

    trogne Member
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    So what can I do ?!?


    I've tried emptying all the 'cache' folders and apps 'cache' data.
    And now samsung restarted after a paste.

    What else could I try?



    Patrick
     
  11. trogne

    trogne Member
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    OK.
    I hard reset my phone.
    And only installed the really necessary app.
    Hope it won't happen again.
     
  12. trogne

    trogne Member
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    Even after a hard reset, my samsung SIII just restarted after a paste.

    Does this means that my phone is defect ?

    Do you think it'd be a great idea to try to hard reset without the option 'Automatic restore' ?
     
  13. trogne

    trogne Member
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    If I uncheck 'Back up my data' and 'Automatic restore', will google play still remembered which apps have been purchased ?
     
  14. quickaudi

    quickaudi Android Expert
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    Remember, yes. Auto install them, no.
     
  15. trogne

    trogne Member
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    OK

    And do you think it'd be a great idea to try to hard reset without the option 'Automatic restore' ?

    Or is it not related to hard reset?
     
  16. trogne

    trogne Member
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    Oh now it happenned but not after the paste, but just before when holding my finger waiting for the Paste option to come up.
     
  17. trogne

    trogne Member
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    OH!!!!
    It seems to only happen when the copied text is from the wikidroid app, my favourite app.
    It's like if there were 'forbidden' hidden caracters in wikidroid that are copied in the clipboard...
     
  18. quickaudi

    quickaudi Android Expert
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    you didn't mention wikidroid before...
     
  19. trogne

    trogne Member
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    It happened once again.
    This time with gwiki app.

    So it does not look like a app specific problem.

    What do you suggest?

    What could be wrong with my phone?!?
     
  20. quickaudi

    quickaudi Android Expert
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    can you paste here what you are pasting there?
     
  21. trogne

    trogne Member
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    Great.
    I don't have this problem since I use the web version of wikipedia.

    I cross my fingers.
     
  22. trogne

    trogne Member
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    Never happened again with mobile wiki!! COOL

    Mobile version (with an account) is much better than any app.
     
  23. davoid

    davoid Android Expert
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    Good news that you sorted your problem and identified it for others. :)

    Why don't you also contact the developer of the app that caused the problem, reporting the specific issues and give them a chance to fix it. You can give feedback through a link in the Play Store entry for the app.
     

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