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Support Samsung S5 unrecognized contact problem

Discussion in 'Android Help' started by Mahotek, Feb 28, 2016.

  1. Mahotek

    Mahotek Lurker
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    Hi all,

    Not sure if anyone has had this issue before.

    Sometimes when I get a sms or a call it will not show me the Caller name even though I have them added in my contacts.

    Even an sms will come up with no name.

    When I go into my contacts there are no contacts there at all, once I restart my phone everything is back again.
     

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  2. girolez

    girolez Often Off Piste
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    Ate you using third party sms/dialler apps that are being "optimised" under lollipop? That could cause what you describe.
     
  3. Mahotek

    Mahotek Lurker
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    Hi Girolez,

    Thanks for your reply.

    Not using any third party apps
     
  4. AZgl1500

    AZgl1500 Extreme Android User
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    On my S5 and my Note 4, I use exDialer and so far, over the last few years, it usually always shows me the Contact's name.

    * ExDialer - Dialer & Contacts - One I use


    My favorite feature on this dialer, is "search for contact names"

    I enter 'jim' and it displays all of the contacts who have 'jim' in their names.
    makes for fast name/contact retrieval.
     

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