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Samsung S9 Pie Text Notification Problem

Discussion in 'Android Devices' started by Zgwforum, Aug 8, 2019.

  1. Zgwforum

    Zgwforum Lurker
    Thread Starter

    Samsung S9
    Hardware Version REV1.1
    One UI version: 1.0
    Android Version: 9
    Not sure what other information is pertinent regarding the phone.

    Basically, about 3 weeks ago, my phone started to misbehave in several regards. The most annoying is the fact:
    1. New text messages no longer notify me in ANY way:
    1. They no longer play any sound.
    2. The text message icon on the notification tray does not appear.
    3. The text message icon on the Always On Display(which is really the Sometimes On Display) does not show.

    What is interesting is under:
    1. Messaging
    2. Notifications
    3. Settings
    4. CATEGORIES
    I have 2 new categories. As is typical I have
    1. Emergency Alerts(off)
    2. General Notifications, Sound and Pop Up(ON)
    3. New Messages, Sound and Pop Up(ON)
    and then I have 2 nontypical:
    4. Joe Smith(one of my Contacts)
    5. Fred Jones(a second Contact)

    I have no idea how Joe and Fred became a category. I certainly didn't make them a category. And, I have no idea how to remove them from the CATEGORY. Pressing and holding on them does nothing, and there does not appear to be any link in the CONTACT app.

    I have tried everything but a factory reset of my phone because I know I will lose contact and calendar data due to the crappy Android backup software. I tried to delete the messaging software, but it won't let me delete it and then reinstall it.

    Thanks in advance.
     


  2. electricpete

    electricpete Android Expert

    One helpful piece of info is what messaging app you are using as your default. Unfortunately two of the common ones (Google and Samsung) are both named "messages". You can check by selecting Apps / Default apps / Screenshot_20190902-092417_Settings.jpg messaging app. On screenshot below, the first is Samsung and second is Google.

    What messaging app are you using?
     
    jessiemayme likes this.

Samsung Galaxy S9 Forum

The Samsung Galaxy S9 release date was March 2018. Features and Specs include a 5.8" screen, 12MP camera, 4GB RAM, Exynos 9810 processor, and 3000mAh battery.

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