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Support Samsung Smart Switch

Discussion in 'Android Help' started by Stevie969, Mar 16, 2016.

  1. Stevie969

    Stevie969 Lurker
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    Mar 16, 2016
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    My Galaxy S3 is seriously misbehaving not receiving calls etc and I am having to restart it several times a day so I thought I would try a factory reset so have backed everything on to Samsung Smart Switch. Seemed to do the business backing up 1.7gb but being a doubting Thomasina I have tried to look and make sure everything is there before I do the deed so's to speak. Can't get to see anything - get no preview available or word cannot open. I would like to edit it a bit and knock out some of the apps but just can't get into it. Anybody got any ideas please?
     

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  2. Slug

    Slug Check six!
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    Smart Switch probably uses a proprietary file format which isn't recognised by third-party programs.
     
  3. AZgl1500

    AZgl1500 Android Expert
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    that is a major flaw with all of Samsung's backup apps....

    you can decide "what to save", and you can decide "what to recover" ONLY by categories, not the individual parts.
     

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