samsung support

i bought a galaxy note 5 in december. 2 nights ago the phone wouldnt power on. ive been put on hold for hours and hung up on by samsung. i have platinum level service which says i can get a replacement phone first without sending mine in first and i keep getting the run around. nobody in samsung knows anything about the service level and send u to different places which have no idea what is going on. this is why people switch to iphone - See more at: http://www.laptopmag.com/articles/samsung-tech-support#sthash.rha5Xtqx.dpuf