1. Download our Official Android App: Forums for Android!

Samsung (Three) Refused to repair phone

Discussion in 'Android Devices' started by vince1, Oct 11, 2012.

  1. vince1

    vince1 Well-Known Member
    Thread Starter
    Rank:
    None
    Points:
    56
    Posts:
    132
    Joined:
    Jul 18, 2010

    Jul 18, 2010
    132
    7
    56
    Ireland
    Hello,

    I dropped my phone in to my local Three store as I was having the low mic issue. I only had the motherboard changed 2 months ago and had the low mic issue since I got it back.

    When I went in to collect it I was told that they are not fixing is as un authorised repairs had been done on it. I questioned this and after the sales assistant made a quick call was told it was because of my custom firmware.

    I remember before being told that Samsung was repairing phones with custom Firmware.

    The only reason I picked Samsung was a few years ago HTC started locking their bootloaders and Samsung came out straight away saying they would never do this. I seen Samsung as Modder friendly. Seems not so any more

    Have they changed?

    I found out that Three did not send it back to Samsung but there own in house repair center.

    I am contacting Samsung Directly to see what they say. And pointing them in the direction of this Post.

    Here are the two letters I got when collecting the phone....

    [​IMG]

    [​IMG]

    Please chip in with your ideas or anything else you want to say.

    Thanks
     

    Advertisement

  2. vince1

    vince1 Well-Known Member
    Thread Starter
    Rank:
    None
    Points:
    56
    Posts:
    132
    Joined:
    Jul 18, 2010

    Jul 18, 2010
    132
    7
    56
    Ireland
    I just sent Samsung the following

    Hello,
    I dropped my phone into my local Three store(Ireland) as the mic was very low on calls but ok on speaker. I had previously had the Motherboard replaced as the phone was not booting.

    The phone was returned to me today not repaired and was told it would not be repaired as it had custom firmware on it.

    I know it is in the T&C that this voids the warranty but I was lead to believe that Samsung was modder friendly. And was repairing phones with custom firmware. I do note your stance when HTC started locking there bootloaders and Samsung came out and stated that theirs are not locked down and wont be.

    I have posted the issues I am having on the following sites so far.

    http://forum.xda-developers.com/showthread.php?p=32660590#post32660590

    http://androidforums.com/galaxy-s2-...g-three-refused-repair-phone.html#post5066973

    Samsung (Three) Refused to repair phone

    I will keep these posts updated as I feel the large android community should know if Samsung has changed its stance on this.

    Hoping you can help,

    Vincent McDonnell
     
  3. steslatt

    steslatt Android Expert
    Rank:
    None
    Points:
    163
    Posts:
    1,145
    Joined:
    Jul 20, 2010

    Jul 20, 2010
    1,145
    303
    163
    Male
    Design Engineer
    Manchester
    Did you have custom firmware on when you took the phone in or was it stock firmware?
     
  4. vince1

    vince1 Well-Known Member
    Thread Starter
    Rank:
    None
    Points:
    56
    Posts:
    132
    Joined:
    Jul 18, 2010

    Jul 18, 2010
    132
    7
    56
    Ireland
    Was returned to Stock
     
  5. steslatt

    steslatt Android Expert
    Rank:
    None
    Points:
    163
    Posts:
    1,145
    Joined:
    Jul 20, 2010

    Jul 20, 2010
    1,145
    303
    163
    Male
    Design Engineer
    Manchester
    Did you reset the custom binary counter?
     

Share This Page

Loading...