Help Samsung update error

[Part of the way]

I dont think im in the correct forum? But I keep getting this error message every time I check for updates for the firmware on my Samsung galaxy s7 edge. No it is not with the "WiFi" as many people have problems with? It is when I go to check for firmware update. I do have nougat 7.0 already installed. But I keep trying to check for possible update to 7.1.1 or 7.1.2? But weather or not that update is or is not available for s7 edge? Still I dont think I should be getting this error message when I just "check" for if an update is available?

 

[Part of the way]

So can someone please help me? Thanks!

 

[Part of the way]

Have you contacted Samsung? They should be able to look at your IMEI and make sure the device is active - if you don't get an operating system update, it will still be important to install the latest security patches. Also, I'll be happy to move your post to the S7 Edge Forum.

Hi! Thank you! And first yes you can move my post to s7 forums. Thank you! And yes I might have to contact Samsung? But I just dont know "yet" if I have to go that rout? Thats why I came on here first. Thanks!