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General Scared to update to 7.1.1

Discussion in 'Android Devices' started by jackroo, Dec 20, 2016.

  1. jackroo

    jackroo Android Enthusiast
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    I'm sure most of you have heard about the new 7.1.1 update bricking some 5x devices. A few weeks ago I went ahead and opted into the 7.1.1 beta to see how it operated. Overall experience was good but it definitely had weird quirks like blank texts and Play Store force closes among other apps. I opted out and am back on 7.0 November patch. I know LG is issuing refunds but I didn't purchase this new and I have no sales receipt although I do have box, original IMEI on it and other plastic materials it came with. I inquired to LG if I would get a refund back but haven't heard anything back. Regardless of whether I have a receipt or not I think they should stand behind their product and issue a full refund if I should encounter any issues. I'd like to update but I'm also worried my phone will be bricked, that LG won't help and I'll be left without a phone (I need it for my job) What's your guys take on this? Should LG issue refunds for those of us who don't have receipts?
     

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  2. justanotherguy

    justanotherguy Android Enthusiast
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    Well, looking back I would back everything up, NOW..
    The phone definitely acted odd for my wife after 7.1.1
    Then yesterday, BAM.
    now nothing. I leave it charge for HOURS, and I might get one or two "Google" screens....
    I do not see the charging icon which I find odd...
    I think I have to face facts, bricked, data lost, send it in.
    But I do feel 7.1.1 had something to do with it....
     
  3. SiempreTuna

    SiempreTuna Android Expert
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    From what I've read, LG/Google have been offering refunds for bricked phones without too much hassle so that shouldn't be a worry.

    I installed the 7.1.1 update a few weeks ago - basically, as soon as it came up as an OTA update - and I haven't noticed any issues. Having said that, I don't use too many apps and I haven't done anything fancy with the phone - everything's vanilla, with none of the standard Google apps replaced.

    My advice though, would be that, if you are worried, don't bother with 7.1.1. I've noticed very little exciting new stuff.
     
  4. patrickt

    patrickt Newbie
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    I used the Android 7.1.1 beta until 7.1.1 OTA came to my phone and all is well. I think my phone's stability is helped by the fact I have on 64 apps. None are games. None are social media.
     
  5. jackroo

    jackroo Android Enthusiast
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    Well I bit the bullet and did the update as it popped up. I held my breath the entire time...and so far (knock on wood) all is good. I did a clean factory reset and had my data backed up. Lost nothing thank you for sharing your experiences
     
  6. justanotherguy

    justanotherguy Android Enthusiast
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    update:
    My friend took it apart. I cant even tell he was in there. Took boards out, battery connection , disconnected connectors...
    Reconnected everything, NOTHING. Did take a battery reading of 4.09 V so thats not it...
    Only thing, my wife , on the day it died , told me the 'metal thingie' on the charging cord in the car came off...
    I have to look into that. ALSO, my friend felt that looking at the innards, at the back of the USB port there were like 20 TINY connectors that came out and then down onto the board. I mean like .03" size legs. He felt certain that on #4/#5 there was a jumper installed.
    I couldnt even see it with the 20x loupe. I thought it was a speck of dirt. I wish I took a pic of the area....I doubt it was the cause, I bet its a firmware bricking since it seems to be others as well and LG is awful willing to fix or refund with PoP...

    I am torn, take it to UbreakIfix... Send it for data recovery for wife's pics? Or get free phone/$ from LG....
     
  7. mrdeucie

    mrdeucie Well-Known Member
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    Is anyone in a similar situation as me and still hasn't gotten the 7.1.1 update yet? Last update was in November.
     
  8. lion7718

    lion7718 Android Enthusiast
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    I still waiting also. I haven't seen a single post that anyone has gotten the OTA without being in the Beta Program.
     
  9. mrdeucie

    mrdeucie Well-Known Member
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    Great, glad I'm not the only one then.
     
  10. SiempreTuna

    SiempreTuna Android Expert
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    I wasn't in the Beta program and as I say, I got the 7.1.1 OTA update weeks ago.

    Not sure how Google prioritise the rollout of OTA updates: I thought it was US first then the rest of the world - in alphabetic order so the UK came close to last ;) - but maybe not.
     
  11. lion7718

    lion7718 Android Enthusiast
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    I received the December Security Update last night, which I thought was weird because it was reported that it would be included with the 7.1.1 update.
     
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  12. exninja

    exninja Android Enthusiast
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    Same. Methinks 7.1.1 isn't as ready for primetime as they'd like.
     
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  13. mrdeucie

    mrdeucie Well-Known Member
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    I got the December update last night, applied it, and now have the dreaded bootloop issue. I've been reading it's a hardware issue, but so coincidental that I am only experiencing it after applying the December security update.
     
  14. lion7718

    lion7718 Android Enthusiast
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    I received 7.1.1 last night, immediately afterward I received January's Security Update.
    No problems with my 5X as far as I can tell.
     
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  15. SiempreTuna

    SiempreTuna Android Expert
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    Just saw this and went to settings to do a manual check for an update and there actually IS one! I don't think that's ever happened before ..

    Presumably it's the Jan security update.

    Installing now ..
     
  16. exninja

    exninja Android Enthusiast
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    It tells you exactly what it is before you touch "download."

    I got 7.1.1 last night as well. We'll see how this goes................
     
  17. mrdeucie

    mrdeucie Well-Known Member
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    My device is pretty much unuseable. Using my Nexus 4 for now, and my insurance replacement ($80 deductible) through Nexus Protect is arriving today. Wonder which firmware it will have.
     
  18. exninja

    exninja Android Enthusiast
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    Why are you paying a deductible? Even if you're past a year, their update broke it...
     
  19. mrdeucie

    mrdeucie Well-Known Member
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    I've been reading it it actually a hardware issue even though it coincidentally broke the same time I applied the December security update.

    To the insurance company, I don't think they care how it broke.
     
  20. mrdeucie

    mrdeucie Well-Known Member
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    Received my replacement phone today from Nexus Protect. Phone looks pretty new compared to my Nexus 5 replacement I got from Google. Came with packaging and everything. It is running 6.0 and latest security update is October 1, 2015. Eek. Update available is 7.1.1.....
     
  21. sycor

    sycor Well-Known Member
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    From everything I've read the issues has nothing to do with software versions. It's a hardware issue caused my a faulty mother board. The soldering on the board fails after heat cycles cause issues. Like charging your phone, using games, anything that increases the temperature. LG is no longer offering refunds and are repairing devices or offering replacements with the G4 and G5.

    So, go ahead and update to 7.1.1. Version has nothing to do with it. These problems started when people were still on 6.0. If it makes you feel better, take the phone out of the case and set it on an icepack to help it stay cool while updating.
     
  22. justanotherguy

    justanotherguy Android Enthusiast
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    Switch replaced. Still shows constant continuity at the solder points. Bootlooped, so to speak
     
  23. mrdeucie

    mrdeucie Well-Known Member
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    That's the same as I was reading, but it strangely bootlooped right after I upgraded to 7.1 from 7.0. Minutes afterwards. I updated to 7.1.1 and it seems to be working fine on the new phone. Now I'm trying to tackle wiping my old phone before I send it back, but I can't get it booted up long enough to do it in either regular mode or the boot recovery mode.
     
  24. HouseFan13

    HouseFan13 Newbie
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    It worked fine for me. Only thing I noticed was a few apps like Facebook, messenger, Amazon, etc would force close more often
     
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