I don't know if this is just a cell phone thing because my last phone on Sprint did it too. But when I call in to my voice mail and hear the female voice of the menu system, she is very scratchy. It doesn't matter what volume level I am at either, it's almost as if the sound quality of the VM system is just extremely poor. When I use my Droid speaker for other things I don't hear this at all. I watched several movie trailers in high quality on YouTube and turned the volume to max and it was as clear (and loud) as I could ever hope. So has anyone else noticed this? I wonder why this occurs?