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Screen blank when ringing

Discussion in 'Android Devices' started by phone*guy, Dec 22, 2009.

  1. phone*guy

    phone*guy Member
    Thread Starter

    Had my Sprint rep drop off a Moment for me to play around with...I've been using the Hero which I like but wanted to try the full keyboard on the Moment.

    One BIG issue that popped up right away is about half the time, when I'm receiving an incoming call, the screen is blank and I have no idea of who's calling. The only way I've found to get the screen to turn on when this is happening is to open the slider.

    Anybody else having this problem?
     


  2. MikeS

    MikeS Newbie

    Yes I have noticed this. It is usually when it is in my pocket. Could it be the proximity sensor?
     
  3. phone*guy

    phone*guy Member
    Thread Starter

    Possible but not in my case...Every time I've noticed it, the phone was sitting on my desk. Very frustrating...
     
  4. agent0014

    agent0014 Android Enthusiast

    my screen pops on within half a second after pulling it from my pocket, so I can't say that I've seen this issue.
     
  5. cvam1985

    cvam1985 Well-Known Member

    Happens to me as well. Can only chalk it up to the POS proximity sensor in this phone.

    I remember someone talking about this at some point, saying it has something to do with using a custom ringtone vs a stock. Who knows?
     
  6. phone*guy

    phone*guy Member
    Thread Starter

    I'm using the stock ring tones...Problem still happens...Sucks...I like the phone so far but this blank screen thing is driving me nuts and may force me back to the Hero.
     
  7. njbianco

    njbianco Android Enthusiast

    Never had that problem with my phone
     
  8. Evilrat

    Evilrat Newbie

    I've recently had this issue start.. wasn't sure if it was related to lock 2.0 or not. but it has happened w/ Lock 2.0 on & w/ the stock lock feature
     
  9. phone*guy

    phone*guy Member
    Thread Starter

    Is lock 2.0 an app from the Market Place or did Samsung update the lock screen?
     
  10. dkjones96

    dkjones96 Android Enthusiast

    Using screen protectors?
     
  11. phone*guy

    phone*guy Member
    Thread Starter

    Nope...No screen protector.
     
  12. dkjones96

    dkjones96 Android Enthusiast

    Someone had found a brightness program that caused the camera to not show, maybe same type of thing here?
     
  13. Evilrat

    Evilrat Newbie

    market place. In use to avoid the "I'm sorry 911, I didn't mean to call you. My phone's developer put the emergency call icon in a REALLY stupid spot"
     
  14. phone*guy

    phone*guy Member
    Thread Starter

    Hmmm...I dont have an emergency button on my lock screen...Just says "Sprint" and the time...Press "menu" to unlock.
     
  15. njbianco

    njbianco Android Enthusiast

    It only has the emergency buttons if you have pattern lock set up
     
  16. indiana jones

    indiana jones Member

    this is been happening lately it takes about 1-2 secs for the screen to wake while im receiving a call. most of the time i press the end button instinctively to wake the screen but that wakes the screen and ends the call. im so fed up already.
     
  17. Talyn

    Talyn Member

    Mine does this a lot.
    I usually miss calls, because I generally dont see who the call is until VM picks it up.

    Doesn't matter if its pocket or desk.
    Open or close.
    on or off.
     
  18. AndroidSPCS

    AndroidSPCS Android Expert

    Hmm it may have happened once or twice, usually when I'm in the middle of doing something else, like composing a text message or something. It's a minor annoyance to me. Nothing to get all worked up over.

    Again, just the day to day little things of a smart phone stuff that happens. My Blackberry has done the very same thing as well.
     
  19. ydoucare

    ydoucare Newbie

    I have this issue also, although the screen usually turns on in time for me to see who is calling and to answer it. Either case, there is a definite delay.
     
  20. phone*guy

    phone*guy Member
    Thread Starter

    This issue, which is intermittent, isn't a delay...I've let it ring until VM picks up and no screen wake up. Now also noticing that my proximity sensor isn't working all the time either...And also having Bluetooth connection issues. This phone is pretty buggy...
     
  21. agent0014

    agent0014 Android Enthusiast

    my proximity sensor is VERY consistent. Additionally I haven't been having any BT issues with my Ford/MS sync in my Fusion. You may have a defective unit?
     
  22. edvan

    edvan Member

    I've had the same problem since day one. Always a delay to see who's calling.

    Usually flashes just in time to see and answer the call. But sometimes it is just a dark screen.
     
  23. IOWA

    IOWA Mr. Logic Pants

    I think there will be a fix for this is2.1 ( i hope ) From what I hear the delays on the rollout of 2.1 is they only want to have to update once, so they are ironing out everything they can.
     
  24. agent0014

    agent0014 Android Enthusiast

    where have you heard such things?

    I really hope we don't have to wait until the 2.1 update to see any bug fixes... my aGPS makes me very sad right now!
     
  25. cvam1985

    cvam1985 Well-Known Member

    agent - Have you flashed zefie's custom kernel? Since I did, my GPS seems to be working 100%.
     

Samsung Moment Forum

The Samsung Moment release date was November 2009. Features and Specs include a 3.2" inch screen, 3MP camera, GB RAM, processor, and 1440mAh battery.

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