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General Screen darker in upper portion

Discussion in 'Android Devices' started by Omer, Oct 20, 2014.

  1. Omer

    Omer Guest
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  2. zombdroid

    zombdroid Android Enthusiast
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    Take your device back for exchange. Sounds like a defective phone to me. This is NOT normal.
     
  3. rushmore

    rushmore Extreme Android User
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    Return it. This, dead pixels and the bottom third of the screen being discolored are the three defects some are seeing so far based on various forum posts. Key word is "some".
     
  4. Risley

    Risley Well-Known Member
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    Please take a screen shot and post here, thanks.
     
  5. Omer

    Omer Guest
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    I am not able to add screenshot here. Even after resizing.
     
  6. Muneco

    Muneco Newbie
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    Screen shot won't work lol. We'll see it normal. If their screen is messed up we won't see it.
     
  7. Risley

    Risley Well-Known Member
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    You sure about that? If he see's the upper portion as dark wouldn't a screen shot capture that? If yes, then we will see exactly what the screen shot captured on his screen.
     
  8. Omer

    Omer Guest
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    Its still noticeable in screen shot but I am not able to upload it.
     
  9. Omer

    Omer Guest
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    Had been to at&t today to get the device exchanged but they refused saying that they can't see the darkening. Thinking of talking to Samsung about this. Any suggestions?
     
  10. Risley

    Risley Well-Known Member
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    Have you had the Note 4 less than 14 days? If so, you are entitled to one exchange without a restock charge of $35 per the Terms and Conditions on the back of the receipt.
     
  11. Omer

    Omer Guest
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    Yes, it has not been 14 days yet. But at&t store said that since they don't see any difference in screen display they can't replace without restocking fee. They didn't get convinced no matter how many different ways I showed them.
     
  12. Risley

    Risley Well-Known Member
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    Omer.....Bring your receipt into the store and read the exchange conditions on the back of said receipt to the store clerk. You have 14 days and are permitted to exchange once in this time period. You don't need to have any reason to exchange.
     

Samsung Galaxy Note 4

The Samsung Galaxy Note 4 launched in 2014 as the company's flagship phablet. It has a 5.7-inch screen with 2560 x 1440 resolution, 3GB of RAM, and an impressive 16 megapixel camera.

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