Well I was just trying to setup my exchange server when all of the sudden it looked like black smoke went all over the screen. The LCD screen died. I went straight to Sprint in a hasty manner not realizing I would have to exchange it at Radio Shack. Then just as mysteriously as it died it came back on, but this time with a very shady looking screen. RS said they will replace the phone for me, but no RS around here has one for replacements. Saw one guy had to do the same at BB. What is up with that? You would think they would have a reserve for defective phones. The way they have handled stock has been a cluster ****. Which is kind of good news because it means the phone is a winner for Sprint.