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screen failure & myphoneexplorer won't connect

Discussion in 'Android Devices' started by Bea18, Sep 25, 2017.

  1. Bea18

    Bea18 Newbie
    Thread Starter
    Sep 4, 2016

    Sep 4, 2016
    (See updates below!)

    This afternoon, my phone screen suddenly changed to a blur of colored dots. Since I have myphoneexplorer loaded on my phone and on my pc, I thought I would be able to access my phone by usb. However, since marshmallow, the phone automatically connects as "charging". It requires me to choose a different connection. But I couldn't do that because I couldn't see my screen!

    Does anyone have any suggestions, how I can bypass that default setting for the USB connection?

    I'm not sure what was wrong with my screen. However, last night, I put a new, tempered glass screen protector on my phone. There is a small crack in my cell screen, which is now covered by the tempered glass. Could that be a problem? Could that have caused a problem?

    The phone worked fine, both for internet, phone, and texting... until this afternoon.

    ***Update. I removed the new screen protector -- and my phone is working! Any explanations? (It is not a name brand)

    I still can not connect to myphoneexplorer. I'm getting an error about the usb connection. The SmartSwitch program IS connecting.

    ****Update 2. OK, so now I solved the usb connecting problem: Somehow USB debugging was not set. I fixed that, and I'm connecting to myphoneexplorer.

    STILL, if I had NOT been able to use the screen, does anyone know how I might have accessed my phone?
    It still seems to default to the option for USB charging, instead of file transer.


    #1 Bea18, Sep 25, 2017
    Last edited: Sep 25, 2017

Samsung Galaxy S5

The Samsung Galaxy S5 was announced in 2014 and was the company's first flagship of the year. The device featured a 5.1-inch display with a resolution of 1920 x 1080, 2GB of RAM, 16GB of storage, and a 16MP primary rear camera.

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