I got this phone as a Black Friday deal at Best Buy and overall I am very pleased. I have one issue, however, that is annoying. When I am checking my voicemail and about to type in my password, the screen keeps going off. I finally get the message from the nice voicemail lady to try again since I was unable to enter my password. I would have to slide out the keyboard in order to be able to type my password. I finally bypassed my password in settings which seems to defeat the purpose. I know on Howard Forums someone was having this same issue and the response to them was the proximity sensor. I have both the screen and keypad set to turn off after 1 minute. Voicemail is the only situation where I have this issue. I'm wondering if I need to take the phone back.