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Support screen not working...help!!!!

Discussion in 'Android Devices' started by L713, Jun 7, 2011.

  1. L713

    L713 New Member
    Thread Starter
    5

    Jun 7, 2011
    2
    0
    5
    i went to check my LG ally and when i tried to turn on the screen nothing happens, so i tried to turn off ther phone and tuern it on, nothing. i take out tthe battery and put it back in, nothing. my screen is completely black no matter what i do. i didnt do any damage to the phone so none of this makes any sense. i even tried keeping the battery out for an hour and putting it back in. the phone turns on and i can see the lights in the keyboard, but the screen stays black. is therte anything i can do to fix it?
     

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  2. lunatic59

    lunatic59 Moderati ergo sum
    Moderator
    4,138

    Jun 12, 2010
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    Male
    IT
    Pennsylvania
    If the screen is black and resetting the phone doesn't work, it may be a hardware failure. When you plug it in via USB can you get access to the files?
     
  3. L713

    L713 New Member
    Thread Starter
    5

    Jun 7, 2011
    2
    0
    5
    idk how to reset the phone but ya when i try to charge it the screen stays black, the keyboard lights up but the screen doesnt do anything. how do u reset it?
     
  4. KingOfGreen

    KingOfGreen Well-Known Member
    93

    Nov 3, 2010
    842
    179
    93
    Chandler, Az
    Power down, hold voldown+home+end/power. If this doesnt work. Take it into verizon and if youre out of warranty, im out of ideas.
     
  5. biggiesmalls657

    biggiesmalls657 Well-Known Member
    43

    Nov 30, 2010
    326
    30
    43
    Retail Clerk
    United States
    Did you get insurance? Normally if warranty that is your best bet even if its your fault.
     
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