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Screen on Motorola Photon Q will not show anything

Discussion in 'Android Help' started by Android Question, Aug 2, 2013.

  1. Android Question

    Thread Starter

    Hey,
    I went through the airport yesterday on my way home, so my cell had to go through the x-ray machine. As soon as I got it back, the screen stopped showing anything. It only comes up with the pixelated black-and-white (like a TV when it can't load any channels; only it doesn't have that annoying sound like a TV does). I've tried the power button and volume down button like the troubleshooting says to do, and removing and reinserting the SIM card like their site suggests, however nothing is working.
    I have tried letting the battery drain and re-charging it, yet still nothing.
    Can anyone help please?
    Even if I just need to purchase a part and replace it some how? If someone would tell me where I could get the part(s) I need and how-to?
    I can't do a hard reset on it because I can't lose the data on my phone; I have texts with work data I need to keep (not that I can see anything on it now anyway). I just need the screen to work again.
    Thank you!!
     


  2. Unforgiven

    Unforgiven ...eschew obfuscation...
    Moderator

    Welcome to Android Forums. Sorry we are so late getting back to you.

    We have developed a backup solution for folks that have unresponsive devices.
    http://androidforums.com/faqs/697582-backup-routine-us-all.html

    Give that a try. If you are able to get your information off of the device that is a positive first step and you could then try the factory reset, or worst case, warranty / insurance replacement. You would at least have your critical data.

    Post back if you have any questions or have any further information. I hope you are able to get back up and running.:)
     
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