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Support Screen problem on brand new desire

Discussion in 'Android Devices' started by Poppylucky, May 16, 2011.

  1. Poppylucky

    Poppylucky Lurker
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    Got a HTC Desire this afternoon for my daughter. We waited the 4 hours as advised by chap at Orange shop before switching on. The phone's screen remains locked and cannot be unlocked. The image you are meant to drag down to unlock does not move. Have tried replacing the battery but this hasn't helped. I cannot reset or do anything with this phone. Am I just unlucky in having a dud phone. :thinking:
     

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  2. MandaNick

    MandaNick Well-Known Member
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    When you "replaced" the battery, did the phone reset?
     
  3. Poppylucky

    Poppylucky Lurker
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    I guess so as the firework display started and the HTC logo came up. It then went to the screen with note for scroll down to open. But alas so such luck with opening again. Frustrating.
     
  4. amit_eighty8

    amit_eighty8 Well-Known Member
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    you must go back to the shop and ask for replacement ....
     
  5. SiHa

    SiHa Android Enthusiast
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    Sounds like the digitizer is faulty. Though how this could have got through QC is a mystery.
    Return for replacement (NOT repair).
     
  6. ajh94

    ajh94 Android Expert
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    As said above, Bad digitizer or digitizer cable... Get it replaced :p
     
  7. Poppylucky

    Poppylucky Lurker
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    Given a replacement today. New phone up and running and surprisingly good. Slightly jealous of my daughter as it puts my oldie iPhone to shame!
     
  8. ajh94

    ajh94 Android Expert
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    Lol it is a great phone the Desire!! :D
     
  9. amit_eighty8

    amit_eighty8 Well-Known Member
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    Seriously THE DESIRE..:p
     
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