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Support Screen shuts off

Discussion in 'Android Devices' started by Skipper, Mar 26, 2010.

  1. Skipper

    Skipper New Member
    Thread Starter
    5

    Dec 30, 2009
    2
    0
    5
    EMS
    Philadelphia
    Have been having this problem for the Moment for a while now. Once a call is placed the phone will go black and I am unable to access the onscreen functions (Speaker, Dialpad, etc). I've tried tapping the screen, hitting the back button and hitting the menu button, but the screen remains black. At some point it MAY come on or just briefly flash on.

    This has been very annoying - especially with calls that require multiple prompts. Any advice on help?
     

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  2. Wingzfan61

    Wingzfan61 Well-Known Member
    63

    Jan 12, 2010
    256
    36
    63
    Auto Mgr and Geek Squad Agent
    Michigan
    Do you have a screen protector? If so is there a cutout for the proximity sensor? If not that could be your problem.
     
  3. Skipper

    Skipper New Member
    Thread Starter
    5

    Dec 30, 2009
    2
    0
    5
    EMS
    Philadelphia
    Nope, no screen protector. This has been a problem since it's been out of the box.
     
  4. Wingzfan61

    Wingzfan61 Well-Known Member
    63

    Jan 12, 2010
    256
    36
    63
    Auto Mgr and Geek Squad Agent
    Michigan
    Id return it if you can
     

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