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Screen shutting down by itself

Discussion in 'Android Devices' started by s4nk3, May 9, 2019.

  1. s4nk3

    s4nk3 Lurker
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    Hi All!
    Since two days ago my S8 is getting its screen shutting down.
    The touch screen still working, sounds, videos, etc.
    In order to get the screen back, I have to press Power twice to get back to Lock Screen, than unlock and get back to whatever I was doing.

    Fun fact, if my phone is being charged, I have zero issues. Doesn't matter the source...car charger, Xbox, normal cable, etc.
    It only occur when the phone is not being charged.

    I have done:
    Safe Mode, Wipe Cache, and Factory Reset. In all scenarios the screen still have the same behavior.

    Also, the LED indicator is always solid blue when the phone is unlock/being used.
    No water damaged occurred or high impact accident.

    What am I supposed to do?
     

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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!
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    If it still does it in safe mode then it is either a software issue or hardware. Last resort is to do a factory reset.
     
    #2 ocnbrze, May 10, 2019
    Last edited: May 12, 2019
  3. lvt

    lvt Android Expert
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    Even after you set the screen timeout to the highest value?
     
  4. lvt

    lvt Android Expert
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    The only time I remember about the screen timeout not working as it's supposed to do was after I installed a third-party widget and the widget somehow overwrites the system setting. I removed the widget and everything is back to normal.
     
  5. s4nk3

    s4nk3 Lurker
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    I've tried everything.
    Even on Safe Mode the issue still happening...
     

Samsung Galaxy S8

Samsung Galaxy S8

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