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Support Screen will not show anything

Discussion in 'Android Devices' started by smagee, Aug 2, 2013.

  1. smagee

    smagee Lurker
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    Aug 2, 2013
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    Hey,
    I went through the airport yesterday on my way home, so my cell had to go through the x-ray machine. As soon as I got it back, the screen stopped showing anything. It only comes up with the pixelated black-and-white (like a TV when it can't load any channels; only it doesn't have that annoying sound like a TV does). I've tried the power button and volume down button like the troubleshooting says to do, and removing and reinserting the SIM card like their site suggests, however nothing is working.
    I have tried letting the battery drain and re-charging it, yet still nothing.
    Can anyone help please?
    Even if I just need to purchase a part and replace it some how? If someone would tell me where I could get the part(s) I need and how-to?
    I can't do a hard reset on it because I can't lose the data on my phone; I have texts with work data I need to keep (not that I can see anything on it now anyway). I just need the screen to work again.
    Thank you!!
     

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  2. OutOfPhase

    OutOfPhase Premium Member
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    Dec 7, 2010
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    You can try a soft reset buy holding both volume buttons and the power button until the phone reboots.
     

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