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Support screen wont turn on when calls come in

Discussion in 'Android Devices' started by techjunkie860, Jan 2, 2014.

  1. techjunkie860

    techjunkie860 Member
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    When my phone rings the screen stays black. Any suggestions? If I'm not mistaken the phone screen should turn on when a call comes in...
     

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  2. Note3owner

    Note3owner Well-Known Member
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    It should ....
    Theres smthing wrong here......
     
  3. evohicks

    evohicks Android Expert
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    I have looked to see if there maybe a setting in the phone but I can't see anything, only the bit that says turn off screen when its put to your ear, is there something covering the proximity sensor when the phone receives the call, or maybe a case fault?
     
  4. taxiron1

    taxiron1 Well-Known Member
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    I have had a lot of problems recently with my Note3 screen staying dark when I take the phone from my ear mid call.
     
  5. techjunkie860

    techjunkie860 Member
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    Nothing covering the sensor. Phone on a table or in my pocket I get the same result. I'm on stock android, no root.
     
  6. Note3owner

    Note3owner Well-Known Member
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    When you put the phone to your face, the proximity sensor disables the screen so that you don't press buttons with your cheek. You'll get used to it. The screen should come back when you take the phone away from your face.
     
  7. FBA

    FBA Newbie
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    Mods are jerks here.
    I have the same issue from time to time with the phone ringing and a black screen appearing. Sometimes the screen is locked and I have to unlock it to see who is calling. It's intermittent. I figure it's an Android bug, or some rogue. badly written app that's interfering...
     
  8. techjunkie860

    techjunkie860 Member
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    All sensors seem to be working correctly. I don't use a lock on my phone which is even more frustrating.

    Still looking for answers...
     
  9. dontpanicbobby

    dontpanicbobby Android Expert
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    Get a replacement. That one is defective.
     
  10. Gomjaba

    Gomjaba Android Enthusiast
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    I wonder if it's a bug in 4.3 as I never had the issue on my S4 but now it started...
     

Samsung Galaxy Note 3

The Samsung Galaxy Note 3 launched in 2012 and was the company's flagship phablet. The device featured a 5.7-inch display with a 1920 x 1080 resolution, 3GB of RAM, 32GB of storage, and a 13MP main camera.

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