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Support SD Card Unavailable HTC Incredible 2 replacement phone

Discussion in 'Android Devices' started by kcmv, Sep 18, 2011.

  1. kcmv

    kcmv Lurker
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    I bought my HTC Incredible 2 in July 2011. About 2 weeks ago the camera stopped working (blank screen only). After trying to resolve issue with a Verizon tech person, it was decided to send me a replacement phone.

    I received the new phone, however, it kept giving 'SD Card Unavailable' and 'Insert SD Card' messages when I tried to access the still camera, video and gallery. I tried swapping the new SD card with my original phone's SD card and I got the same message. I sent that phone back. They sent me a second replacement phone, and the very same thing is occurring. (My original SD card works fine in the original phone, but is also not recognized by the replacement phones.)

    When I check under Settings - SD Card, the menu items are grayed out, as if no card were inserted. Any help figuring out why this is happening would be appreciated. Maybe the 3rd replacement phone will be the 'charm'...???
     

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  2. suwoka

    suwoka Lurker
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    The same thing has happened to me these last few weeks. The representative I was working with from verizon said this is the first time they had heard of this problem for the HTC Droid Incredible 2 so he contacted the manufacturer and this was also the first time they were hearing of it. The representative then told me I need to take my phone into the verizon store to see if they could help me out. I have not had time to go in yet because of the holidays. Have you been able to fix the problem? I have a lot of photos that I would like to have from my SD card and I also wanted to take pictures this weekend for Christmas.
     
  3. blackepoxy

    blackepoxy Android Expert
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    Have y'all tried pulling the trigger on a factory reset after this started happening?
    Maybe you could try with the card out, then factory reset, then if that doesn't work put it back in mount it and then factory reset again.
    That might sort it out.
     

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