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joel perry: I just ordered Product Code: BACY35HEV4-BK from your website as it became available for preorder, but I found another company selling the same item (made by you) for $16 less with free shipping. at this website
http://www.mobilecityonline.com/wireless/store/productdetail.asp?productid=26469
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Namita: Hello! Thank you for contacting Seidio Online! How can I help you today?
joel perry: Hello, I just want to say I love your products, but want to know how another company can sell your items for less, give free shipping, and are expecting to have it in stock to ship an entire week before you
joel perry: and not just a little less, it is 20% less.
Namita: Mobilecityonline.com does set their own prices.
joel perry: and the availability?
Namita: In our system, we have the shipping set for July 2nd, so I am not sure why there is a discrepency between the dates.
joel perry: I like July 2nd, much better than July 6th on the product page
joel perry: I did purchase this from your website today, Order date: June 23, 2010 Order#: ######
joel perry: I was concerned when I saw that website, but I have looked into them and from all aspects I could see they look genuine and legit
joel perry: I have been waiting 3 weeks for this item to come available, I actually refresh the page 6-8 times a day while waiting. So I was more than a little frustrated when someone on a forum told me that it was available for order already, with an earlier ship date, at a 20% lower cost.
Namita: Yes, they are an authorized distributor of our products.
Namita: I understand.
Namita: I believe that they set their own expected ship dates.
joel perry: a 20% price difference on an unreleased item is a bit ridiculous, do you not think? are the items on your website really marked up that much?
Namita: We set our prices, so I can't really say anything about the price difference or how mobilecityonline.com sets their prices.
Namita: You do have the option of canceling your order with us and purchasing from them.
joel perry: actually I cannot, I have exceeded your 2hour limit on cancellations.
Namita: If the order hasn't shipped, you can cancel it.
Namita: We do allow you to do so.
joel perry: the purchase confirmation code said that "buyer is responsible for all charges 2 hours after submitting a purchase"
joel perry: sorry, page, not code...
joel perry: I know I will be happy with the product, but cannot say I will order again from the website. I appreciate your time, and I will be providing the transcript of this conversation to androidforums.com
Namita: One moment please, sir.
Namita: You are able to cancel this order if you are happy with it.
Namita: Please call into customer service to do so: (832) 204-1118.
Namita: We want to make sure you are satisfied, so if you would like to cancel it, please do so.
joel perry: I will give them a call, thank you
Namita: You're welcome. Thank you for contacting live chat and have a great day!