I'm going to have to chime in on this one. I too had a squeaky, loose case and have been suggested by them for it to be replaced. Yet, a month has gone by after being told that they are sending a replacement case in 3 business days along with a return shipping label for the defective case.
I've had to email them again to question what happened to my replacement and was told that warranties department didn't get the request. Do they not follow up on these issues or do they deal with so many returns that some cases just get lost? Either way, I'm very disappointed with the service/product and probably won't be purchasing their products again. : /