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Support sent in a bricked S3 to samsung, PRL Updated?

Discussion in 'Android Devices' started by dmorgan924, Jan 30, 2014.

  1. dmorgan924

    dmorgan924 Newbie
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    Sent my s3 that wouldn't power on, does anyone know what this means?

    The unit has left the technician. SOLUTION: Replaced Component - PRL Updated - S/W Updated
     

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  2. Muilisx

    Muilisx Android Expert
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    That means they replaced hardware inside the phone. If the phone didn't power on, then they probably replaced something that has to do with the power button powering it on, or anything else that would cause the phone not to power on.

    This means they updated your roaming list. This isn't a bad thing, and could actually speed up your 4G. I recommend doing this every few months. You can do this by dialing *228 from your phone, and pressing option 5 as soon as the automated service starts speaking.

    This means they updated your firmware from 4.1 to 4.3. However, I recommend now a backup and a factory reset when you get your phone back as they probably didn't do that and it will solve issues you may have after the update.
     
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  3. dmorgan924

    dmorgan924 Newbie
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    When I sent it in in was rooted/unlocked and the IMEI was missing. Will it be relocked? and do you think the IMEI will be replaced? And do you think they didnt see it was rooted becuase of the power? It was out of warranty and I paid $75
     
  4. Muilisx

    Muilisx Android Expert
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    I'm not sure what they did, if it was rooted, and unlocked, and the IMEI was missing. They most likely flashed the stock Metro ROM back on it, and everything will be completely stock again. I almost guarantee it now with that newly added information.
     
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  5. funkylogik

    funkylogik share the love peeps ;)
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    Yeah root will be gone now so you just have to root again ☺
    PS once you root be sure to backup your EFS in case you lose imei again
     
  6. dmorgan924

    dmorgan924 Newbie
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    what about unlocked? I switched from tmo to att it was originally tmobile. I unlocked it.
     
  7. funkylogik

    funkylogik share the love peeps ;)
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    Tbh I don't know how unlocking works on US phones man sorry
     
  8. GTWalling

    GTWalling Android Expert
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    Replace Component could mean sending a Refurbished with all the updates. Just guessing.
     
  9. Muilisx

    Muilisx Android Expert
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    I thought that too before but I assumed that would fall under replace device.
     
  10. mydian

    mydian Android Expert
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    It also would have probably cost more than $75.
     

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