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Support Serial Number Registration Issues

Discussion in 'Android Devices' started by Country_Gravy, Nov 16, 2010.

  1. Country_Gravy

    Country_Gravy Well-Known Member
    Thread Starter
    16

    Nov 16, 2010
    52
    8
    16
    Is anyone else having trouble registering the phone with Samsung? It won't take my serial number and the customer service rep that I called was no help.
     

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  2. LaTuFu

    LaTuFu Well-Known Member
    173

    Nov 10, 2009
    1,286
    257
    173
    Project Manager
    Virginia
    Yeah, my guess is they have not set up the "Premium" site for Mesmerize users yet. I've had the phone since 10/28, the site usually doesn't come up for me on my mobile. If I try to register from a PC I get the same "SN not valid" error.
     
  3. USCellularAndroid

    USCellularAndroid Well-Known Member
    23

    Oct 19, 2010
    84
    26
    23
    Sales
    Wisconsin
    yes I had the same issue. I had to call Samsung and the women finally figured it out. She gave me a totally different Code to type in.

    Once I dealt with Samsung, I can now see my device is registered. I guess just keep calling until you get an informed customer service Representative.

    I think the issue is with the whole Fascinate/Mesmerize same phone yet different carrier deal.
     
  4. Special_opps

    Special_opps Member
    18

    Nov 1, 2010
    17
    10
    18
    Menu/settings/about phone/status. It is the hex number under meid. Begins with A..... Forget the Ox which preceeds the A....
    I got no where with their online support, figured it out myself. Hope this helps!
     
    Vader01, wooderd, Tonitz and 6 others like this.
  5. LaTuFu

    LaTuFu Well-Known Member
    173

    Nov 10, 2009
    1,286
    257
    173
    Project Manager
    Virginia
    Thanks for that. I was entering the code off the battery box, like I've done with phones in the past. As well as the number "behind the battery" as the site indicated.
     
  6. ladybadger2007

    ladybadger2007 Well-Known Member
    56

    Oct 26, 2009
    186
    3
    56
    Independant Contractor in Visual Merchandising
    Altus Oklahoma
    Thank you so much I needed to register the Mesmerize as well as the Samsung Galaxy S Tab that I got. I've tried everything. I am now registered. Phandroid never lets me down I love this forum.
     
  7. rich.sandy

    rich.sandy Active Member
    15

    Nov 28, 2010
    34
    0
    15
    I just tryed the Hex # with out the 0X, and it didn't work. what now?
     
  8. Jessster

    Jessster New Member
    5

    Dec 23, 2010
    1
    0
    5
    You have to use capital letters in the hex code.
     
  9. rich.sandy

    rich.sandy Active Member
    15

    Nov 28, 2010
    34
    0
    15
  10. Shimmy_69

    Shimmy_69 Member
    15

    Dec 28, 2010
    12
    0
    15
    Mine would only work when I entered the 0X
     
  11. Rusticus

    Rusticus Member
    36

    Nov 24, 2010
    19
    5
    36
    Thanks, that worked,
     

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