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Service issues

Discussion in 'T-Mobile' started by bob60626, Feb 2, 2013.

  1. bob60626

    bob60626 Well-Known Member
    Thread Starter
    43

    Jan 27, 2012
    453
    41
    43
    Male
    Chicago
    I like my phone, I like my plan, but this is getting annoying.

    Scenario- new refill card in my prepaid account a few days ago. There's more than enough money to cover the new month starting today. Issue one- the my account changed from charge date of 2-1-2013 to 2-2 and then BACK.
    Next, my service appears to be shut off as of a few hours ago despite the above. A call to customer service offered the "we're upgrading, you'll be good in two hours" line.


    Both issues have happened before. Has this happened to anyone else?
     

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  2. eljefe0000

    eljefe0000 Well-Known Member
    78

    Jan 18, 2011
    673
    87
    78
    importer/exporter/gravedigger
    NYC
    ive had this happen as well its supposed to update the amount automatically i guess their system needs updating every once in a while but the past few month have been ok i havent had to call to tell them to make the changes
     
  3. chong67

    chong67 Well-Known Member
    78

    Apr 5, 2011
    953
    74
    78
    Male
    IT
    Atlanta
    The thing is T-mobile user account just not have a running accout on how and what you have paid.

    For example I want to see this:

    02-01 : Redeem $30
    02-02 : $30 used
    03-03 : Redeem $30

    None of this I can see.

    No running count on calls and to what number.
     

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