So my dad just upgraded his phone to the S7 Edge. He set-up his phone and all then all of a sudden he forgot his password to unlock his phone (4 or 5 digit code he set-up). So we tried different combinations and nothing so the phone would say try again in 5 min. We tried again, then it says try again in 10 min and so on. It got all the way to 30 min and it never gave us the option to reset the login password. So I HARD RESET the phone, thinking we can just go through the reset over again but when he gets to the part where he has to enter his gmail address it states he needs to enter a google account that was previously synced on the phone previously which he's been trying to do but it is not taking it. We've tried that probably 100 times and nothing. He's even changed his password and still will not work. He went to a sprint store where they basically did what we tried and they told him to come back....I dont know for what. Can someone help?? Is there something else that we can try?? Do you think we can just exchange the phone. He upgraded his phone this past Sunday.